Duty Manager

We are looking for new members to join our Front of House Team. The Duty Manager is a key member of the team, responsible for ensuring the welfare of members of the public whilst on the premises and maintaining the highest possible standards of customer care during performances.

Please note we would be happy to hear from you if you would be interested in doing a full-time role combining the Duty Manager and Bar Supervisor roles (39 hours per week total).

Job Title: Duty Manager
Department: Front of House
Reporting to: House Manager

Salary: £13.30 per hour (£26,972.40 per annum FTE)
Contract: Part-time permanent contract
Working Hours: Flexible with an average of 20 hours per week. Evening and weekend work required
Holiday: 32 days (inc. statutory holidays) per annum per rata

As part of our commitment to inclusion we’re working to widen the pool of people who hear about vacancies at the theatre and make the process of applying for a job as straightforward as possible.

For this role we’re asking all candidates to click on the Apply Now link for this vacancy on our website and submit written and/or video/audio responses to the same three questions so you can tell us about yourself and why you’re the right person for this role:

• Tell us about yourself and why you want to work at the Northcott
• Tell us how your experience meets the person specification
• Tell us about what professional support you might need if we were to offer you this role

And then upload a copy of your latest CV.

If you would like the information in an alternative format, support in completing your application, or you would like an alternative way to make your application, please contact us at [email protected].

For an informal discussion about the role, please contact Ross Carlino, House Manager, [email protected].

Closing Date
:
Monday 23rd February 2026 at 9am
Date of Interviews
:
Week commencing 9th March 2026 at the Northcott Theatre

We’ll pay travel expenses for candidates invited to interview.
When we invite candidates to interview, we’ll ask if they have any access needs.

• Acting as a point of contact for hirers/users in both our venues.
• Always delivering and modelling excellent customer service.
• Liaising with all parties (box office, visiting companies, technical) to ensure the smooth running of events.
• Managing the volunteers during their shifts and providing a briefing to all Front of House staff at the beginning of each shift.
• Working with the Bar Supervisors to ensure Front of House Assistants are maximizing sales income in all areas.
• Acting as a designated First Aider and responding to staff/customer injuries as required.
• Dealing with any emergency on the premises, including addressing the audience if necessary, overseeing the safe evacuation of customers if required, and reporting emergency actions to the House Manager or other member of the Senior Management Team as soon as possible.
• Alongside the theatre management team, controlling the finances of Front of House sales as required, including managing cash floats, cashing up and adhering to Exeter Northcott financial policies/procedures.
• Ensuring operational information is being filtered to relevant departments and management.
• Working with the Front of House team to ensure an effective ordering process.
• Ensuring compliance with all relevant licensing laws.
• Ensuring the premises are maintained in a clean and tidy state and reporting any maintenance issues.
• Adhering to the theatre’s Health & Safety policy and reporting any relevant issues.
• Maintaining a good working knowledge of the theatre’s Spektrix ticketing system and undertaking ticket sales duties as required.
• Maintaining a good working knowledge of the theatre’s Yesplan programme management system. Completing show reports in Yesplan highlighting incidents, complaints and maintenance issues.
• Acting as a key-holder and ensuring that the venue is locked and alarmed at the end of the shift.

• Maintaining an up-to-date knowledge of the theatre’s values and business objectives.
• Taking an active role in promoting the theatre’s values and meeting its business objectives.
• Taking an…