Data Analyst

About The Role

We have an exciting opportunity for a Data Analyst - Property Services to join our Property Services - Service Support team. In this role, you will support the Property Services team by collecting, analysing and interpreting data that helps decision making, improves operational efficiency and ensure we remain compliant with our standards.

This is an excellent, entry level role, for someone who is keen to build their analytical skills and learn more about property management, in a supportive and collaborative environment.

• Collect, validate and analyse data from internal systems covering repairs, maintenance, compliance and asset information.
• Produce daily, weekly and monthly analysis on operational activity such as repairs in progress, operatives' productivity, no access cases and follow on works.
• Help identify data gaps, trends and opportunities for improvements across Property Services.
• Support the interrogation of reports relating to repairs performance, compliance and service delivery outcomes.
• Provide insight into key KPIs including completion times, contractor performance and repeat repairs.
• Work with Planning teams to understand actions, resolve issues and improve workflow efficiency.
• Prepare dashboards, reports and insight summaries for operational teams.
• Work collaboratively with colleagues across Property Services, IT and the Strategic Analyst to enhance data processes and document guidance for users.

You’ll be joining a friendly and supportive team where your ideas are encouraged and your development is valued. This is a great opportunity to start, or grow, your analytical career in a purpose driven organisation that delivers essential services to community across the South West. We offer a positive, flexible working culture and the chance to make a real impact through data-driven improvement.

This role is being offered on a full time basis working 37 hours per week. Hybrid working is available for this role working 2-3 days per week in the office, dependent on business need. You can be based in our Exeter, Weston or Tolvaddon office.

For further information about this role, and Live West, please view our candidate information pack.

To be successful in your application for the role of Data Analyst - Property Services, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Experience of managing, interrogating and analysing data.
• Experience using and presenting data to support decision making within Property Services, or a similar environment.
• Strong attention to detail and a high level of accuracy.
• Confident using IT systems including MS Word, Excel and PowerPoint. Willingness and ability to learn and absorb information and new IT systems quickly.
• Ability to work collaboratively as part of a team, and independently using own initiative.
• An inquisitive and determined mindset to identify root-causes of issues.

• Experience in the social housing sector.
• Interest or experience in data visualisation tools such as MS Power BI.
• Understanding of social housing compliance requirements.

• GSCEs or equivalent in Maths and English.
• Willingness to undertake further training.

Please note:
This role is not eligible for CoS. Applicants must have the right to work in the UK for the full duration of the role without requiring a CoS.

• Working Style:Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave:Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions:Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks:Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development:Invest in your future with ongoing personal and…