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Complaints Investigation Lead; Hybrid

Job in Exeter, Devon, EX2, England, UK
Listing for: Baker Snell
Full Time position
Listed on 2026-04-30
Job specializations:
  • Business
    Regulatory Compliance Specialist
Salary/Wage Range or Industry Benchmark: 60000 - 80000 GBP Yearly GBP 60000.00 80000.00 YEAR
Job Description & How to Apply Below
Position: Complaints Investigation Lead (Hybrid)
Baker Snell is looking for a Complaints Expert in Exeter (Hybrid) to manage escalated and complex complaints effectively. You will be responsible for investigating complaints, drafting responses, and ensuring compliance with regulatory standards. Successful candidates will have proven experience in complaints handling and a solid understanding of the Financial Ombudsman Service process. Benefits include employer pension contributions, private health cover, and ample annual leave.

Join us to make a meaningful impact in customer service.
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