SPA Administrator

Are you looking to start your career with the NHS?

Do you want to be part of a friendly and dynamic team?

Children & Family Health Devon (CFHD) have a vacancy for a Part time Administrator to join our Single Point of Access (SPA) Team based at Capital Court in EXETER.

You will be part of a team providing a single access point for our young people, families, clinicians and partners across Devon and Torbay.

Main duties include data input, telephone calls, greeting visitors at reception, room bookings, use of electronic systems, producing template letters, processing of incoming correspondence, scanning, photocopying and general administrative tasks.

The key skills you will need to be successful in this role include:

• Communication skills to liaise with children, young people, families and a wide range of healthcare and education professionals;
• Flexibility, calmness and a positive approach;
• Strong organisational skills and the ability to be flexible in line with service needs; and a thorough understanding of confidentiality issues.

We provide specialist services to a wide range of NHS services for children, young people and families in Devon & Torbay - these are interesting and meaningful roles.

Full training will be provided in this friendly team.

Detailed job description and main responsibilities

• Participate in service development projects/initiatives as requested by line manager
• Support new and existing colleagues as directed by line manager

Please refer to your suitability to the post in your supporting information from the role requirements or person specification.

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do.

Our values

We not only recruit based on qualifications & experience - we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile;

making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

Have a key role in providing support across the full range of office and service activities, including the smooth running of the office, reception and front of house duties and administrative support to a range of frontline clinicians & managers.

Communication and Working Relationship Skills

• Ensure that high standards of customer service are provided by communicating effectively and appropriately with service users, colleagues, managers and a range of professionals from within and outside of the organisation
• Carry out reception duties effectively including answering the telephone, taking accurate messages, greeting visitors, responding to queries
• Maintain effective working relationships with colleagues within the organisation
• Maintain the quality of own work and support direct reports and colleagues to do the same

Analytical and Judgemental Skills

• The post holder is required to use their personal judgement to escalates or refer issues to colleagues/managers within the guidelines provided by their line manager
• Deal effectively with routine situations without further…