Operations Analyst

Operations Analyst - Job Specification

ETHOS Digital Health Limited

Digital Health Regulatory & Compliance Specialists

ETHOS is driven by a passion for high-quality and effective digital health products and services. We provide comprehensive safety, security, and effectiveness services for all digital health interventions, enabling healthcare visionaries and innovators to reach new heights through expert regulatory and compliance support.

With nearly two decades of NHS and health sector experience, our team brings unparalleled depth of expertise required for the safe, secure, and effective deployment of digital health technology  are experts in the regulatory and compliance fields that enable products to be used in health and care settings.

Everything we do rests on a single belief: that we are responsible for the safe, secure and effective care of patients.

• Inspire confidence: We earn trust by being honest, reliable, and thorough
• Diversity and inclusion: We respect every person and make sure every voice is heard
• Expertise and innovation: We bring the expertise and fresh thinking that raise standards and protect people
• Nurturing growth: We help good ideas grow and reach the people who need them
• Fairness and integrity: We pay fairly, work ethically, and give back to our sector.

• Clinical Safety – Clinical safety management, medical device product safety, and clinical risk management
• Medical Device Regulation – Medical device registration, compliance, and post-market surveillance
• Information, Data & Cyber Security – Information security, cyber security, information governance, and privacy compliance
• Training & Development – CPD accredited courses, coaching, mentoring, and innovation partnerships

We are looking for a highly organised and commercially aware Operations Analyst to join the ETHOS team. You will play a central part in supporting our client engagements that delivered to a high standard, and that business-critical operational activity is well supported.

Working closely with the Chief Operating Officer (COO), this role will suit an individual who suit a highly someone who is comfortable in managing the details of project delivery and coordination.

Effective communication skills are key as you regularly will engage with our clients and team of subject matter experts, operating as, critical support function across both delivery and commercial activity.

• Portfolio Oversight – Maintain visibility across all active ETHOS projects, tracking progress against deliverables and proactively flagging and acting upon risks or delays
• Internal Coordination – Coordinate contractor scheduling, resourcing, and project allocation to contractors to ensure client commitments are met on time and on budget
• Engagemen
  t– ensuring proposals, statements of works (SoWs) and other relevant materials are produced and correctly stored in the ETHOS documentation management system and business system (CMAP, SharePoint, Office 365)
• Project Lifecycle – coordinating initial project set-up (‘kick-off’) and project closure including client satisfaction and coordination of ongoing client opportunities
• Status Reporting – Prepare and circulate project status updates to support the COO and senior leadership in client-facing reporting. Working alongside the Business Administration team on statements of accounts, invoicing, etc.
• Issue Resolution – Act as the central coordination point for project administration gateways, project management identifying and helping to resolve delivery bottlenecks with support from Business Administration Team, COO and contractors as required.

• Relationship Support – Assist in managing existing client relationships, ensuring ETHOS maintains a professional and responsive presence throughout each engagement
• Client Materials – Support the preparation of proposals, progress reports, renewal documentation, and other client facing requirements
• Commercial and Contract – Preparing and sending ETHOS contracts and associated statements of work for client approval. Working with Business Administration team on new client due…