Service Advisor

Service Advisor

Location:

Exeter
Salary:
Competitive / DOE (OTE available)

Hours:

Full-time, Monday–Friday with alternate Saturdays

About the Role

We are seeking a customer-focused Service Advisor to join our busy aftersales department. You will act as the key point of contact between customers and the workshop, ensuring a smooth and professional service experience from booking through to vehicle collection.

Key Responsibilities

* Welcome customers and manage service and repair bookings

* Provide clear explanations of work required, costs, and timescales

* Liaise closely with workshop technicians to ensure jobs run efficiently

* Upsell service plans, additional repairs, and products where appropriate

* Keep customers informed of progress and any additional work required

* Ensure job cards, invoices, and documentation are accurate and complete

* Handle customer queries and resolve issues professionally

* Deliver exceptional customer service in line with manufacturer standards

About You

* Previous experience as a Service Advisor (automotive experience preferred)

* Strong customer service and communication skills

* Confident, organised, and able to work in a fast-paced environment

* Good IT skills and experience using dealer management systems

* Able to upsell in a consultative, customer-first manner

* Full UK driving licence