Aftersales Advisor

Company Description

At Eden Motor Group, we are dedicated to creating a better world of motoring by offering unmatched customer service and support. Established in 2008, Eden has grown to over 20 dealerships across southern UK, representing renowned brands like Vauxhall, Mazda, Hyundai, Peugeot, MG, Leapmotor, and Skywell, among others. We take pride in fostering a supportive and professional environment for our employees, known as the Eden family.

Each of our dealerships is recognized for its reputation within local communities, driven by a customer-focused culture rooted in openness, integrity, and flexibility.

This is a full-time, on-site role for an experienced Aftersales Advisor located in Exeter. The primary responsibilities include delivering exceptional customer service, managing aftersales operations, and ensuring customer satisfaction with post-purchase services. Key duties include handling customer inquiries, coordinating vehicle servicing and repairs, processing warranties, maintaining accurate records, and liaising with the service team to ensure smooth operations. The ideal candidate will be instrumental in fostering long-lasting customer relationships and maintaining high service standards.

• Strong customer service and communication skills to effectively interact with clients and address their needs.
• Excellent organizational and time-management skills for coordinating aftersales operations and managing customer appointments.
• Proficiency with basic computer systems and familiarity with software used for tracking service and warranty records.
• Knowledge of motor vehicles, automotive services, and aftersales processes is preferred.
• A proactive approach to problem-solving and a commitment to sustaining exceptional service standards.
• A customer-centric mindset with a focus on creating positive customer experiences.