Customer Service Advisor

Company Overview:

Our client is an established outsourced services provider delivering customer engagement, campaign management and relationship support solutions to businesses across multiple sectors. Known for their collaborative culture and results-focused approach, they provide structured training and ongoing team support to ensure high-quality service delivery.

We are recruiting two Customer Service Advisors for an immediate-start temporary assignment supporting an energy campaign. Based onsite in Exeter, this role involves making outbound calls to customers who have already submitted inbound enquiries. You will provide accurate information, answer queries and guide customers through next steps, all while working towards agreed campaign targets and maintaining excellent service standards.

This is a fast-paced, target-driven environment, ideal for confident communicators who are motivated by achieving results.

• Make outbound calls to customers who have submitted energy-related enquiries
• Provide clear, accurate and professional information in response to customer queries
• Work towards agreed KPIs and campaign performance targets
• Accurately update customer information on internal systems

• Previous customer service or contact centre experience
• Confident making outbound calls in a target-driven environment
• Motivated by achieving results and meeting performance metrics
• Strong communication skills with good IT proficiency
• Temporary contract, initially 8 weeks, with flexibility depending on campaign requirements
• £12.60 per hour plus accrued holiday pay
• Immediate start, subject to references and right to work checks
• Full training provided with ongoing team support
• Monday to Friday working hours, 8.30am to 5.00pm

If you are available to start immediately and enjoy working in a performance-focused customer service role, we would love to hear from you.

We regret to inform you that at this time, we are unable to offer sponsorship for work authorisation for this role. Therefore, candidates must possess valid authorisation to work in the UK without requiring visa sponsorship.

We are dedicated to fostering a diverse, equitable, and inclusive recruitment process. We actively seek to hire talented individuals from various backgrounds and ensure our practices are unbiased, evaluating every candidate based on their unique qualifications and potential.

Recruitment Consultant:
Georgia Parkhouse