Service Advisor

At Vertu Peugeot Exeter, we’re proud of our reputation for delivering exceptional customer experiences – and we’re looking for a Service Advisor to join our friendly, well-established team.

• 25 days holiday, increasing with length of service, plus bank holidays
• Access to a generous rewards and discounts platform
• Preferential service rates
  and colleague purchase scheme
• Share Incentive Scheme
  and company pension
• Enhanced maternity and paternity benefits
• Ongoing training, clear career progression, and industry-leading development opportunities

As a Service Advisor, you’ll play a vital role at the heart of the dealership – acting as the link between our customers and our workshop team. This is far more than just booking in vehicles; it’s about building strong, lasting relationships and delivering an outstanding customer journey from start to finish.

You’ll:

• Welcome customers and understand their vehicle service or repair needs
• Keep customers informed throughout the process, managing expectations at every stage
• Identify opportunities to recommend additional products and services
• Ensure every customer leaves satisfied with the service they’ve received

• Previous experience in a customer-facing role (essential)
• Strong communication skills and a genuine passion for customer service
• Confidence working in a fast-paced environment with targets and deadlines
• Ability to build relationships and deliver a consistently high standard of service

Experience as a Service Advisor is advantageous but not essential – we’ll support the right person with full training and development.

All successful applicants will be subject to pre-employment checks, including references, address verification, credit history, and a criminal record check.