Receptionist, Customer Service​/HelpDesk

The Role

We are looking for a friendly and efficient Receptionist to join our team and provide a welcoming experience for all members and guests. You will be the first point of contact for anyone visiting the club, greeting customers in a polite and professional manner and ensuring the reception area is always tidy and well‑presented.

• Answer incoming calls, direct them to the appropriate team members, and take messages as needed.
• Assist with the registration of members, ensuring they are properly signed in or their membership cards are swiped.
• Schedule appointments for the administrative team and arrange special services for members and guests when required.
• Handle payments and charges for services, address any customer complaints, and ensure all health and safety policies are followed.
• Perform general office duties and contribute to the smooth running of the front-of-house operations.

• We operate a 7‑day a week business, between 0600 and 2300.
• Shift patterns will vary as per business requirements and encompass all opening hours – weekends and bank holidays.
• Evening availability for functions until 0200.

• Complimentary access to our health club, group exercise classes, and discounted golf facilities.
• Bonus holiday days to reward long tenure.
• Wedding Day off (conditions apply).
• Birthday Day off (conditions apply).
• A paid Volunteer Day to support causes you’re passionate about (available after one year’s service).
• 70% off meals while on duty and 25% off when off‑duty.
• 25% off retail.
• 25% off spa treatments (if booked and taken on the day).
• Discounted membership for a friend or family member (available after probation and on a minimum 16 hours per week contract).
• Access to our Employee Assistance Programme, offering support for any challenges you may face.
• Personal development programs to support growth and for the considerable opportunities in our expanding group.
• Cycle to Work scheme for a greener commute.
• Exclusive competition opportunities for team members with a golf handicap.
• Wagestream, offering financial flexibility.
• Free parking.
• Uniform provided.

We embrace diversity and equality and are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome in an inclusive workplace where teams are comfortable bringing their authentic whole selves to work. Be yourself – we like it that way!