Lloyds Banking Group Customer Support

Job Title

Customer Support

Exeter, 243 High Street, Devon EX4 3NL
. The role will start in one of our Lloyds or Halifax branches within a reasonable distance for up to 9 months. After this period, it will transition to a remote, home‑working position where you will assist customers over the telephone.

Fixed‑term contract. Branch hours until early 2027: 35 hours per week, Monday to Saturday. From early 2027 the home‑working pattern is a 5‑day week with start times between 8:00am and 10:00am and end times between 6:00pm and 8:00pm. You may work a maximum of 5 days out of 7, with a maximum of 37.5% weekend days (3 weekend days over a 4‑week period).

You’ll start in a branch supporting customers side‑by‑side, then transition to handling inbound calls from home. You will manage a range of channels including social media, web‑chat, and remote video appointments. In addition to everyday banking tasks, you will offer reassurance, guidance, and practical support during important moments such as bereavement, fraud concerns, or helping vulnerable customers. You will promote digital services, help customers use online and mobile banking independently, and recognise opportunities to connect them with the right products.

A minimum of 12 months of customer‑service experience (previous financial‑services experience not required – training will be provided). Candidates should have a suitable home‑working environment, including a private area for calls and a stable, secure Wi‑Fi connection. Successful applicants will be advocates for Lloyds Banking Group’s products, develop deep knowledge of banking apps and services, and consistently deliver excellent service.

• A generous pension contribution of up to 15%
• Annual performance‑related bonus
• Private medical benefit with BUPA
• Share schemes
• Adaptable benefits such as discounted shopping
• 22 days’ holiday (increases over time) plus bank holidays, pro‑rated for part‑time roles
• Range of wellbeing initiatives and generous parental leave policies
• Annual salary review on 1
  
  April

We are committed to diversity, equity and inclusion, including being disability confident. Reasonable adjustments can be made to recruitment processes upon request.

Lloyds Banking Group is an equal opportunities employer.