Customer Experience Advisor | S1 | Retail Banking | Branch

Customer Experience Advisor – Exeter Branch

Country:
United Kingdom

Santander is looking for a Customer Experience Advisor based out of Exeter Branch, working 35 hours per week on a rota’d basis Monday to Saturday between 8am and 6pm.

• Acting as the first point of contact for customers in branch or over the phone.
• Assisting with day-to-day transactions, queries and servicing.
• Answering customer calls into our contact centre.
• Building relationships and finding solutions.
• Developing your knowledge of services and products to help our customers.
• Identifying new ways to improve the customer experience.

• Proven ability to deliver outstanding customer service either from a face-to-face or a telephony background (Required).
• The ability to communicate effectively with customers to truly understand their needs (Required).
• A real desire to go above-and-beyond for customers (Preferred).
• Effective team working skills with a flexible, can-do approach to work (Preferred).
• Openness to a broad range of activities even if outside of standard expectations (Preferred).
• Ability to grow, adapt and change accommodating business needs and priorities (Preferred).

• Salary Range: £25,000.00 - £31,579.00 per annum (depending on experience).
• This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.
• £500 annual cash allowance to spend on our great range of benefits.
• 25 days’ holiday plus bank holidays, which increases to 26 days after 5 years service, with the option to purchase up to five contractual days per year.
• Voluntary healthcare benefits at discounted rates: medical insurance, dental insurance and health assessments.
• We put eight percent of salary into your pension, even if you don’t contribute yourself. We’ll pay in up to 12.5 percent of salary if you contribute as well, and you can take some of our contribution in cash if you prefer.
• Protection for you and your family, with company-funded death-in-service benefit and income protection insurance, and the option to take advantage of discounted rates for additional life assurance and critical illness cover.
• Share in Santander’s success by saving or investing in our share plans.
• As a Santander UK employee, you can request staff versions of our products (Edge Current Accounts and Credit Cards) with no fees, and apply to many other deals and discounts in Santander products and services.
• Competitive rewards that reflect the real impact you make and the value you bring.
• Wellbeing that goes beyond work - we work with a range of wellbeing partners across our four pillars (physical, mental, social, financial) to give you access to apps, discounted gym and fitness access, weekly online classes, flexible healthcare and mental health support.
• Support for every life stage - from menopause and pregnancy to parenthood and beyond, with enhanced family leave, childcare options and tailored wellbeing support.
• Time to give back through volunteering opportunities that let you make a difference in the communities we serve.
• Global growth opportunities to shape your career, learn new skills and explore what’s possible across our international network.

• All candidates must have the right to work in the UK to commence employment with Santander.

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone regardless of age, gender, disability, civil status, race, religion or sexual orientation.