Customer Service Administrator

Are you an experienced customer service professional who thrives in a fast paced environment? My client, a well established business based in Bishop Auckland, is looking for a Customer Service Advisor to join their busy and supportive team. This is an excellent opportunity for someone who enjoys working collaboratively across departments and takes pride in providing a first class customer experience.

In this varied role, you will be responsible for handling customer orders, managing queries, and resolving complaints or issues efficiently and professionally. You will play a key part in ensuring orders are processed accurately and customers are kept informed throughout the journey.

Key Responsibilities Work closely with the sales and production teams to enhance the overall customer experience Support the order coordination process to improve efficiency and effectiveness Ensure all data entry is accurate and completed within required timescales Manage order amendments from the point of original order receipt Provide customers with updated delivery dates and order confirmations Review customer requirements and ensure delivery performance targets are achieved Provide customers with estimated delivery times and weekly delivery reports Communicate openly with customers where delivery targets cannot be met due to production issues Support the order processing team during busy periods when required Assist with resolving transport related issues and maintaining service standards Identify opportunities to improve systems, processes, and procedures Share knowledge and best practice across teams Continue developing technical knowledge through training and learning opportunities Ensure all work is completed in line with company quality standards Skills and Experience Required Previous experience within a customer service or order processing role Experience using enterprise resource planning or manufacturing resource planning systems, alongside Microsoft Office applications Ability to work at pace whilst maintaining excellent attention to detail Strong verbal and written communication skills Excellent interpersonal and relationship building skills Ability to remain calm and professional under pressure Strong problem solving skills with a proactive approach Confidence when handling challenging situations or customer complaints Commercial awareness and the ability to influence positive outcomes If you are looking for a new challenge where you can make a real impact, please click apply.