Customer Service Advisor | Healthcare

Are you someone who enjoys helping people, building relationships and delivering a great customer experience? We?re recruiting for a Customer Service Advisor to join a growing healthcare organisation in Manchester. This is a people-focused role where you?ll support individuals throughout an important journey, acting as a trusted point of contact and helping ensure every interaction is professional, supportive and seamless.

This opportunity would suit someone from customer service, healthcare, clinics, hospitality, optical, retail, administration or relationship-based environments.

The role:

Supporting customers throughout their journey from initial enquiry onwards Responding to enquiries across phone, email and other communication channels Providing clear information around services, processes and next steps Building trust and delivering an excellent customer experience Coordinating with internal teams to ensure a smooth service Maintaining accurate records and updating internal systems Supporting service improvements and wider business initiatives We?re looking for someone who has:
Experience in customer service, customer support or advisory roles Experience working in an empathetic, sensitive or people-focused environment Strong communication and relationship-building skills A calm, professional and supportive approach Good organisation and attention to detail Ability to manage multiple priorities in a busy environment Confident using IT systems and handling data accurately Experience from any of the following would be useful:
Healthcare, patient services or medical environments Clinics, hospitals or private healthcare Optical or wider health-related settings Hospitality or high-end customer service roles Customer support in emotionally sensitive environments Administration, coordination or front-line service roles Insurance, claims, complaints or case handling Any KPI or target-led customer service environment What?s on offer:
Opportunity to join a supportive and growing team Varied role with strong customer interaction

Career development opportunities within healthcare Positive and collaborative working environment Full training and ongoing support