Customer Service Advisor

Customer Service Advisor Salary: £25,000 - £27,000  (OTE £30,000) Job Type: Full-time, Permanent The Opportunity Do you thrive in a fast-paced environment where every conversation is different? We're looking for a confident and customer-focused Customer Service Advisor to join our growing team. This is a busy, high-volume contact centre where you'll be the first point of contact for customers, helping to resolve a wide range of enquiries while delivering an outstanding customer experience.

No two days are the same, so you'll need to be a great communicator, enjoy problem-solving and remain calm under pressure. If you're someone who enjoys helping people and wants to build a long-term career within customer service, we'd love to hear from you.

The Role As a Customer Service Advisor, you'll manage a high volume of inbound customer calls, providing efficient and professional support while ensuring every customer receives the best possible service. Your responsibilities will include:
Managing a high volume of inbound customer calls in a busy contact centre environment. Resolving customer queries efficiently while delivering an exceptional customer experience. Investigating customer issues and identifying the most appropriate solutions. Providing accurate information about products, services and customer accounts. Updating customer records accurately using internal CRM and business systems. Liaising with internal departments to resolve more complex enquiries.

Working towards individual and team performance targets, including quality and customer satisfaction. Building positive relationships with customers through every interaction. Maintaining professionalism and a positive attitude during busy periods. What We're Looking For We're looking for someone who enjoys speaking with people, takes pride in delivering excellent service and is motivated to make a positive difference with every customer interaction.

You'll ideally have:
Around 12 months' experience within a customer-facing role such as customer service, contact centre, retail, hospitality, reception or sales support. Excellent communication and active listening skills. A friendly, empathetic and professional telephone manner. The ability to remain calm and resilient in a fast-paced environment. Strong problem-solving skills and confidence making decisions. Good organisational skills with excellent attention to detail. Confidence using multiple computer systems and learning new software.

A proactive attitude and the ability to work both independently and as part of a team. What's on Offer Competitive salary of £25,000 - £27,000. OTE of up to £30,000. Full training and ongoing development from day one. Genuine opportunities for career progression within the business. A supportive and collaborative team environment. Employee benefits package. Modern office with a positive and friendly working culture.

If you're looking for your next challenge within a fast-paced customer service environment and want to join a business that values its people and supports career development, we'd love to hear from you.