Customer Service​/Call Centre Advisor

Salary - £26,000

We are a leading Apple Premium Reseller in the UK and Ireland with 19 stores across the country. The role is based in Exeter, is full‑time (38 hours), and offers a salary of £26,000.

Are you looking to join a team renowned for outstanding customer service and dedication to helping customers with all their Apple product needs? We are currently seeking candidates to join our UK & Ireland Customer Service teams. We want to provide the same great level of customer service in store and across all customer contact points.

This means offering customers high‑quality, sincere and helpful information on all Select products, services, and initiatives. The role is ideally suited to a candidate with exceptional communication skills, a good working knowledge of Apple products, and an understanding of departmental functions. A desire, passion and willingness to learn, along with great interpersonal and customer service skills, are essential to success.

• Take incoming calls and manage the customer experience by answering questions, booking appointments, and resolving complaints.
• Manage inbound queries and concerns received through email and live chat.
• Offer support to the different departments within the organisation when required.
• Maintain accurate and up‑to‑date records for all customer databases.
• Update customers on their service order requests and/or connect them with the Service Team where applicable.
• Provide dispatch and delivery information to existing web‑orders and address any concerns about delivery and dispatch.
• Assist customers with concerns on orders, service, faults and service received in store.
• Process orders and conduct fraud checks.
• Act as an ambassador for Select, the UK and Ireland's largest Apple Premium Reseller.
• Handle customer feedback and assign to department managers.
• Create a welcoming atmosphere to our customers over the phone.
• Gather information for sales leads and assist in the development of the department's outbound sales strategy.
• Manage publicly available Select mailboxes.
• Identify attempts to defraud the company through coercion and social engineering.

• Excellent telephone manner and good levels of diplomacy.
• Ability to deliver outstanding customer service with a keen eye for customer focus.
• Flexibility with a positive attitude to meeting business objectives.
• Ability to work as part of a dedicated customer service team while also being organised and able to work on own initiative.
• Proven problem‑solving ability.
• Excellent levels of tact and diplomacy when dealing with customer queries.
• Organisational skills with the ability to prioritise workloads, multi‑task, and apply consistent attention to detail.

• Excellent drafting skills.
• Experience with Apple products and services – iPhone, iPad, Watch, Mac and Apple Care.
• Any Apple sales or certification is a bonus.

• Competitive salary (DOE).
• Fantastic employee discounts.
• Pension scheme.
• Employee incentives.
• Employee Assistance Programme (EAP).

If this sounds like a place you would like to work, you are aged 18 or over, have the Right To Work in the UK, and you can demonstrate your passion, knowledge and determination, then we would like to hear from you. To apply for the role of Customer Service / Call Centre Advisor, please submit your CV.