Service Advisor

Service Advisor

About the Opportunity

A well-established automotive retail group operating across the South and South-West of England is seeking an experienced Service Advisor to join its busy dealership team. This organisation represents a number of leading vehicle manufacturers and is recognised for delivering high levels of customer service and aftersales support.

This is an excellent opportunity for a customer-focused individual looking to develop their career within the automotive industry.

The Role

As a Service Advisor, you will be the main point of contact for customers requiring vehicle servicing, maintenance, and repairs. You will act as the link between customers and the workshop, ensuring clear communication and an exceptional customer experience throughout the service process.

Key Responsibilities

• Deliver outstanding customer service and promote available products and services.
• Manage customer records, service documentation, and follow-up processes.
• Provide accurate repair and service estimates.
• Keep customers informed on vehicle progress and notify them when work is complete.
• Ensure warranty and goodwill claims are processed, invoiced, and costed accurately.
• Prepare and present invoices in line with company procedures.
• Monitor workshop activity and communicate any delays or issues to custom...