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Customer Care Lead - Service Excellence & Insights

Job in Exeter, Devon, EX2, England, UK
Listing for: Kier Group
Full Time position
Listed on 2026-08-22
Job specializations:
  • Customer Service/HelpDesk
    Client Relationship Management, Customer Success Management
  • Management
    Client Relationship Management
Salary/Wage Range or Industry Benchmark: 42000 - 56000 GBP Yearly GBP 42000.00 56000.00 YEAR
Job Description & How to Apply Below

Kier Group in Exeter is seeking a Customer Care Manager to lead the South West Water contract, delivering excellent customer service and guiding a team of Customer Liaison Officers.

You will monitor performance, handle complaints and escalations, build client relationships and drive continuous improvement, with a strong focus on data analysis and stakeholder engagement across the South West Water contract.

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