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Complaints Resolution Officer
Job Description & How to Apply Below
BDS Recruitment are currently looking for Complaints Resolution Officer to work with a well know Housing Association in the Exeter area to handle customer feedback, including complaints and compliments, with professionalism and care.
Main duties will include
- Tailor support services to proactively reduce complaints and increase customer satisfaction.
- Collaborate with colleagues to perform thorough investigations, analyse evidence, and achieve satisfactory resolutions.
- Advocate for our complaints policy and the Housing Ombudsman Complaint Handling Code, ensuring all colleagues understand and apply these standards.
- Review customer feedback to develop actionable improvement plans and support a high-performance team culture.
Hours per week:
Monday
- Friday 9am- 5pm
Hybrid working option available 2/3 days per week
Contract; 6 months FTC- potential to extend following this
Pay rate: £17.23ph PAYE- £22.40
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