Workplace Host

The ultimate goal of the Workplace Host is to support the leadership team in delivering contractual service requirements, exceeding expectations and creating a memorable workplace experience for everyone who works in or visits the building. The role requires a warm, professional and engaging approach, with a focus on delivering Signature brand standards, supporting day-to-day service delivery and contributing positively to the Guest Services team.

The Workplace Host should be ready to step in where needed, take ownership of tasks and go above and beyond to support visitors, colleagues and clients.

• Provide high-quality support across a range of Guest Services and Workplace Experience responsibilities, including reception, concierge, workplace coordination, meeting and event support, administration and operational support.

• Maintain service continuity by confidently supporting agreed locations, adapting to local site processes and helping the team respond to operational priorities.

• Work confidently and independently when required, including occasions where they may be the only Guest Services team member on site, taking ownership of service delivery and escalating appropriately when support is needed.

• Adapt flexibly to client and site requirements, maintaining a positive, helpful and professional approach while supporting service priorities.

• Deliver a consistently warm, professional and engaging experience for visitors, colleagues and clients, ensuring every interaction reflects Mitie and our Client's service standards.

• Take ownership of varied day-to-day tasks, from supporting front-of-house activity and workplace operations to resolving service issues, escalating concerns and following through on customer requests.

• Act as a reliable and proactive ambassador for the Guest Services team, contributing to a seamless, consistent and memorable workplace experience.

• Act as a confident, professional and welcoming first point of contact, delivering a high-quality hospitality experience and creating exceptional first impressions.

• Operate with a proactive “How can I help?” mindset, anticipating the needs of visitors, colleagues and clients and offering attentive, personalised support.

• Build strong relationships with clients, stakeholders, visitors, colleagues and service partners to support a seamless workplace experience.

• Manage visitor enquiries, registrations, access requests, deliveries and correspondence professionally and efficiently, adapting to local site processes.

• Host, escort and support a variety of visitors, colleagues, contractors and VIPs, ensuring each journey through the workplace feels welcoming, professional and well managed.

• Support VIP arrivals, executive visits and high-profile meetings, ensuring arrivals, departures and visitor flow are well managed and consistently polished.

• Act as a visible and accessible ambassador for Guest Services, Workplace Experience and Facilities, representing Mitie and client standards with pride.

• Deliver services in line with client and site-specific SOPs, SLAs, KPIs, company policies and workplace standards, maintaining consistency of service.

• Follow the client's systems, processes and local site requirements accurately and confidently, adapting where needed across agreed locations.

• Take ownership of visitor, colleague and client requests, ensuring clear communication, timely follow-up and appropriate escalation where required.

• Proactively identify, resolve and escalation service issues, building faults, feedback and operational concerns through the correct channels.

• Maintain awareness of workplace activity, including planned maintenance, events, daily operations and service updates, to support smooth service delivery.

• Demonstrate…