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Job Description & How to Apply Below
The role:
Manage a variety of tasks covering both the ground and air functions within the sales support department, working closely with the sales and products teams. Book on-request or out-of-date range items including:
Flights Accommodation Cruise Rail Car Hire Motorhome Ferries Transfers Excursions Book and ticket international and domestic air travel using Galileo GDS system - published and IT fares Confidently and effectively manage schedule changes, cancellations, re-issues and refunds within deadlines and whilst ensuring minimal costs and penalties to the business. Demonstrate exceptional knowledge of fare rules, airline policies and company terms & conditions.
Handle general enquiries from both internal teams and external customers. Ensure service level agreements are maintained with regards to email response times. Demonstrate a customer-centric approach and proactive communication via phone and email. Collaborate with internal departments to ensure a consistent and streamlined service. Stay updated on supplier policy changes, industry regulations, and travel technology tools. The person / experience required :
Previous experience from within travel operations and/or customer support is essential. Canada and North America destination and/or supplier knowledge would be a strong advantage. Proficient GAL GDS experience is essential Experience in ticketing & reissuing IT fares and dealing with B2B/Tour Ops is essential Excellent interpersonal skills with the ability to build trusting relationships with colleagues. Knowledge or first-hand experience of cruise and rail products would be an advantage Ability to confidently support customers and/or other areas of the business in emergency or crisis situations.
The package: A salary of circa £30,000, dependant on experience Hybrid working (Central London location) Predominantly Monday - Friday (office working hours) Excellent pension scheme Private Health Insurance Staff travel programme Interested? Please click APPLY below or contact
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