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Job Description & How to Apply Below
Hours:
Weekly rotating shifts – Week 1: 07:00 – 16:00, Week 2: 09:00 – 18:00
1 in 3 Saturdays (08:00 – 13:00)
Full time, permanent
Earning Potential – Salary:
£33,575 per annum (including Saturday rotation)
Hourly rate equivalent: approx £16.15 per hour
Overview
We're looking for a Service Advisor to join an award-winning commercial vehicle specialist in Exeter. This is a proper customer-facing role – you'll be the link between customers and the workshop, managing bookings, updates, and repairs from first contact to handover. Our client is a multi-accredited employer with manufacturer training, genuine progression pathways, and a reputation for keeping good people.
If you've got motor industry service advisor experience and you know how to keep customers calm and informed, even when things go wrong, this is the one.
Key Responsibilities
Correctly capturing customer details and vehicle faults at the first point of contact
Taking telephone bookings and accurately loading them into the workshop system
Effective use of workshop loading to maximise capacity at all times
Raising job cards – ensuring all necessary and compliant documentation is in the job pack
Informing customers of their ongoing vehicle status throughout the repair
Entering additions and changes to the customer database
Handing over finished vehicles with a full explanation of repairs carried out
Monitoring whether repairs are being completed to the required delivery time
Actively selling after-sales services, including Service Contracts
Discussing and arranging payment with customers
Providing advice on warranties and service requirements
Explaining vehicle test requirements for legally required inspections
Arranging schedules for MOT and vehicle inspections
What You'll Need
Background in the same or similar Service Advisor role within the motor industry (essential)
Strong communication skills – you stay reassuring even in difficult situations
Ability to manage workshop loading and customer expectations at the same time
Attention to detail – first-time capture of faults and customer data is critical
Experience with dealership systems (preferred but not essential)
You'll be a great fit if you're organised, calm under pressure, and want a stable role with a nationally recognised, high-retention employer that invests in its people.
Think you might be a good fit?
If you've got motor industry service advisor experience and you know how to keep a workshop full and customers happy, there's manufacturer training, a clear shift pattern, and a team that's been around for years because it's a decent place to work.
Sound like you?
Call Cal Ryan at Kemp Recruitment on (phone number removed)
Email: (url removed)
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