Housing Officer - Neighbourhoods

Are you passionate about making a positive impact in our communities? Are you a customer focused, dynamic individual looking for the next step in your housing career? Do you have, or are you willing to work towards CIH Level 4? If so, this is the opportunity for you!

As a Housing Officer, you will be the primary relationship manager for our customers in the inner Bristol area. You'll deliver front line customer service, response to tenancy enquiries, manage community standards and address tenancy breaches. There will also be involvement in new developments. You will work closely with internal teams, and external partners, to maintain safe, welcoming environments and foster strong community ties.

• Provide outstanding service and support for customers, handling queries, permissions and tenancy management.
• Conduct tenancy sign-ups, viewings and ensure compliance with tenancy agreements.
• Manage cases of tenancy breaches, including the Safeguarding of our customers.
• Oversee estate standards and service contract to ensure value for money and a high-quality living environment.
• Lead the delivery of vibrant resident engagement and support community development objectives within your geographical patch to promote business objectives and to support tenancy and neighbourhood sustainability.

• You will be part of a forward thinking housing association, focused on collaboration, customer service and community impact.
• With opportunities for professional development and a supportive work environment, this role offers you a chance to grow your career whilst making a real difference.

This role is being offered on a full time, permanent basis working 37 per week. This is a field based role in the Somerset/Chard/Ilminster and East Devon
- Honiton, Seaton Axminster areas.

This is a unique and exciting opportunity. We are open to different working patterns such as a 9 day fortnight (Monday or Friday) for the right individual and can be flexible providing we meet the business needs, ensuring we maintain our high standards and service offer.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory
basic
DBS check.

To be successful in your application for the role of Housing Officer
- Neighbourhoods, you will have the essential skills and experience for a level 1 role (please see candidate information pack) and the following role specific skills and experience:

• Experience in social housing with experience of tenancy, estate and housing management.
• Be CIH Level 4 qualified, or be willing to work towards.
• Strong interpersonal skills.
• Excellent organisational skills to manage competing priorities in a fast-paced environment.
• Have an excellent customer focus, with an ability and drive to improve customer satisfaction.
• Hold a full UK driving licence and access to a suitable vehicle.

Please note:

This role is not eligible for a Cos. Applicants must have the right to work in the UK for the full duration of the role without a CoS.

• Working Style:Hybrid working with 2 - 3 days in the office to support your work/life balance.
• Generous Annual Leave:Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions:Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks:Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development:Invest in your future with ongoing personal and professional growth opportunities.
• Family Support:Policies designed to help you balance work and family life, including a new child payment.
• Wellbeing Matters:Prioritise your health with mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel:Save with our Cycle to Work and Car Benefit schemes.
• Giving Back:Up to four paid volunteering days a year to support our communities.

At Live West, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal.

Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of…