Lead Receptionist

Lead Dental Receptionist – Bupa Dental Care – Exeter Dental Centre, EX4 3PT

Working pattern:
Monday to Friday (Occasional Saturdays) 8–17.00 / 40 hours a week.

Fixed term contract – 12 months.

Be the friendly face that makes every patient feel at ease from the moment they arrive. At Bupa Dental Care, our receptionists are the first point of contact for our patients – welcoming them warmly, supporting them throughout their visit, and making sure everything runs smoothly behind the scenes. This is a varied role where you’ll be at the heart of the practice, helping us deliver the excellent customer care we’re known for.

• Oversee reception and staff rotas.
• Warmly greet patients in person and over the phone, answer queries, and ensure a relaxed, welcoming environment.
• Manage diary and appointments — handle bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Explain processes and treatment options, support payment transactions, and help patients understand their options (private vs NHS services).
• Keep patient records accurate and up to date, manage confidential information, and maintain a professional reception area.
• Handle concerns and complaints professionally, always aiming for a positive outcome.
• Support clinicians with smooth handovers and the patient journey from reception to treatment; assist with admin and help the Practice Manager keep everything running smoothly.

• Confidence in leading a team.
• Previous experience in a customer‑focused role.
• Strong communication skills, both face‑to‑face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach – ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confidence in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

• Competitive pay – with opportunities to increase through training and development.
• Healthcare & wellbeing support: quick access to remote GP, physiotherapy, and mental health services through My Healthcare; an annual allowance of around £350 to spend on Bupa products; access to the Employee Assistance Programme (EAP), Family Mental Health Line, Bupa’s Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
• Financial & lifestyle benefits: retail discounts and tools to support your financial wellbeing, reduced rates at gyms and digital fitness providers across the UK, and flexibility of Wagestream for early pay access.
• Career pathways and progression – ongoing training and support to grow with Bupa Dental Care.
• Additional health perks:
  Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa’s Menopause Plan.
• … and much more, just ask!

At Bupa Dental Care, you’ll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We’ll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first. If you’re organised, approachable, and love helping people, this could be the perfect role for you.

Bupa takes pride in being a Level 2 Disability Confident Employer and will aim to offer an interview/assessment to disabled applicants who best meet the minimum criteria for the role. We are committed to ensuring you are treated fairly during the recruitment process and offer reasonable adjustments to anyone who may benefit from accommodations to the recruitment process.

Bupa Dental Care is an equal opportunities employer.