Service Controller

Service Controller

Monday to Friday | Day Shift

Up to £35,000 + bonus + excellent benefits

Join a Global Leader in Construction Plant Equipment

We are recruiting for an experienced and highly organised Service Controller to join a world-leading manufacturer of construction plant equipment.

This is an exciting opportunity to become part of a professional and fast‑paced service operation where you will play a key role in coordinating engineers, supporting customers, and ensuring industry‑leading service delivery.

As Service Controller, you will be responsible for coordinating the day‑to‑day activities of the service department, ensuring engineers are effectively scheduled and customers receive exceptional support.

You will act as a central point of communication between customers, field service engineers, and internal departments to ensure all service work is completed efficiently, safely, and within agreed time frames.

• Coordinate and schedule field service engineers across multiple locations
• Manage service enquiries, breakdowns, and maintenance requests
• Liaise with customers to provide updates on engineer attendance and job progress
• Monitor job completion, service response times, and engineer utilisation
• Raise and process service documentation, quotations, and work orders
• Ensure parts availability and coordinate with the parts department where required
• Maintain accurate service records and system updates
• Support warranty claims and service reporting processes
• Ensure compliance with health & safety procedures and company standards
• Deliver a high level of customer service at all times

• Previous experience in a Service Controller, Service Coordinator, or similar role
• Experience with in construction plant, heavy equipment, powered access, commercial vehicles, agriculture, or related industries is highly desirable
• Strong organisational and scheduling skills
• Excellent communication and customer service abilities
• Ability to work effectively in a fast‑paced environment
• Good IT skills including service management systems and Microsoft Office
• Strong problem‑solving skills and attention to detail
• Ability to prioritise workload and manage multiple tasks simultaneously

• Competitive salary package
• Performance‑related bonus
• Company pension scheme
• Private healthcare
• Ongoing training and career development
• Opportunity to work with a globally recognised industry leader
• Modern working environment with supportive team culture
• Long‑term career progression opportunities

If you are an organised and customer‑focused service professional looking to join a market‑leading manufacturer within the construction plant industry, we would love to hear from you.

Submit your CV today to be considered for this exciting opportunity.