Victim Care Officer

Salary £27,204 rising by yearly increments to a maximum of £29,859 per annum + Excellent Benefits including Government Pension

Location:
Exeter

Type of employment:
Permanent

Closing Date: 24/02/2026 at 12:00.

Hours per week: this role is 37 hours per week. However, we welcome applications from individuals wishing to work on a part-time basis and we are willing to consider flexible working patterns subject to business need

The principal responsibility of the Victim Care Officer is to be a primary point of contact for victims of crime working closely with other functions and partner agencies to ensure the right support options, guidance and information is provided. To provide a quality service for victims to meet their individual needs and help them cope and recover from the impact of crime.

In particular to:

• Thoroughly review all information on Crime systems (including risk assessments) to inform and tailor support to meet individual needs.
• Detailed assessment and understanding of victim needs in order to provide specific advice, guidance, signposting and referral information as appropriate to the individual,
• Provide verbal minor procedural updates in line with Victim Code of Practice and agreed information sharing guidelines.
• Manage varied and complex workloads, with cases at various stages,
• Understand and apply the rights within the Victims Code of Practice. Working Practices and Force Policy as applicable to contribute to compliance.
• Maintain accurate records ensuring timely updates to any case management system and to any other systems in accordance with the relevant legislation, force policy and good practice. To include accurate recording of any unseen crime and or intelligence.

Please click on the 'Apply' button to be taken to the vacancy on our website for further information about the role including the role profile. For a conversation regarding the role, once you have viewed the full details on our website, please contact:

Hiring Line Manager: Zoey Empson - Vicitm Care Supervisor

Email Address: zoey.empson@devonand

PLEASE NOTE:
Should you decide to apply for this role, when you are asked to state how you found out about this vacancy, please remember to select Linked In.

• A competitive salary with yearly increments.
• Access to heavily subsidised gym membership that will provide you access to police site gyms throughout the counties.
• Access to the Blue Light Card Scheme for discounts and services (requires a one-off payment of £5).
• Company sick pay.
• Competitive local government pension scheme.
• Job related equipment supplied, as required.
• Free onsite parking at many police sites throughout the counties.
• Access to Group insurance scheme (via salary sacrifice scheme).
• Support networks, free Employees' Assistance Programme, Occupational Health and wellbeing services.
• Development and training opportunities available.
• Supportive and flexible training plan, including regular check-ins throughout your initial period of joining us to ensure you are up to speed with the role and getting the support you need.
• Flexitime, with the ability to undertake your hours flexibly and in line with business need.
• Hybrid working, with the ability to work remotely at times throughout the working week (once signed off the training plan).