Administrator, Healthcare Administration, Healthcare

As the first point of contact at the surgery you will provide a vital service in supporting our patients to access services, advice or medication. The role is crucial in supporting our wider practice team and ensuring that patients receive a high level of care and support. As a member of the admin team, you will enjoy making a difference to every person who walks through our doors.

This is a varied role and you will be pivotal in directing and assisting patients in accessing the right services in a timely manner. You will be a positive team player who will support the full practice team assisting where you can to ensure the overall safe and effective running of the surgery. You will make a difference every day and go home feeling like a super hero.

The admin team really are the hub of the surgery.

The role will be mainly telephone based working on a fixed rota between 7.30am and 6.30pm on a fixed shift pattern working 4 days over a week.

Main

Responsibilities include:

To meet and greet patients and visitors in a positive and friendly manner, either in person or via the telephone. Take telephone requests for appointments, visits, consultations, prescriptions and correspondence vital to their health needs. To assist and signpost patients in accessing the most appropriate appointments with members of our nursing team, GP team, physiotherapy team, health and wellbeing team or signposting to an external service such as pharmacy.

Using triage guidance to ascertain patient need and ensure the best use of available appointment time. Deal with all general enquiries, explain procedures and make new and follow-up appointments or support patients in accessing alternative services. Receive requests for repeat prescriptions from patients, pharmacy and care home staff, and process these in a timely and accurate manner and distribute signed prescriptions on request.

Pathology;
Follow up patients with abnormal test results, as instructed by the GP.

You will need to have strong IT skills as the role involves using our AccuRX service, GP widget and clinical system - Systm One. Please note the role may involve lone working for short periods where colleagues may be working in a different part of the building.

St Leonards Practice is a GP practice based in the centre of Exeter. The team are known for their innovation in healthcare and strong focus on providing an outstanding level of care achieving Outstanding status from CQC. The practice team strive to provide excellence in care and make every patient feel listened to and supported in accessing their services. The partners value progression and experience, supporting every team member to reach their potential.

A friendly and welcoming place to work in a modern purpose built space.

You will be the first person to greet the patient / visitor, either in person or on the telephone and you will focus on ensuring you provide the highest professional service in an efficient and friendly manner.

As a member of the reception team, you willenjoy making a difference to every person who walks through our doors.

This is a varied role, andyou will be expected to support patients and visitors who attend at the practice for medical advice, treatment and support. You will be pivotal indirecting and assisting patients in accessing services.

You will be a positive team player who will support the full practice team assisting where you can ensure the overall safe and effective running of the surgery.

KEY RESPONSIBILITIES:

Duties may be varied fromtime to time under the direction of the Operations Manager, dependant on the current and evolving workload and staffing levels. These duties will include:

To meet and greet patients, and project a professional, positive and friendly image to patients and other visitors,either in person or via the telephone.

Be an effective communicator with patients, members of the community primary careteam, secondary care and other associated healthcare agencies.

Liaise withdistrict nurses, midwives and other professionals within the community teams, onbehalf of patients

Maximise and support the efficiency of the reception…