Administration Line Manager - Ophthalmology Eastern

Vacancies Administration Line Manager - Ophthalmology Eastern

This is an exciting opportunity to join the Ophthalmology Eastern in a secondment position as Admin Line Manager until 15th March 2027 to cover maternity leave, across our Ophthalmology sites.

The post holder will have overall responsibility for the Administration team and support the service to see the right patients, at the right time, in the right place. The team look forward to welcoming you.

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

As Administrative Line Manager, the post holder will have overall responsibility for the administration staff for Ophthalmology eastern alongside ensuring effective and efficient processes are in place. We are looking for a candidate who can organise and motivate the team, and provide leadership to ensure practices are efficient to reduce waiting lists and get patients seen on time.

Key responsibilities:

• Team management
  • Ensure all staff are managed appropriately and within parameters set by the Administrating Service Manager.
  • Support and motivate the administrative workforce, inclusive of in-house training.
  • Overall responsibility for complex absence management, PDRs and mandatory training and annual leave within the department.
• Effective and efficient service
  • Ensure the administrative service is appropriately resourced and the work is closely aligned to the needs of the department and the Trust’s strategic agenda and direction.
  • Ensure that administrative services function effectively, e.g. Ophthalmology theatre and outpatient lists are fully utilised.
  • Ensure implementation and compliance with relevant policies/procedures within Ophthalmology Eastern.
• Patient care
  • Provide excellent patient care which may include communication with distressed and anxious patients and relatives.
  • Ensure information is secure and confidentiality is maintained.
  • Monitor key performance indicators, e.g. USC and continuous management of long waiting patients within the department through PTLs and continuous monitoring of the work queues and reports.
  • Promote a culture of continuous improvement and share knowledge.

We actively encourage and welcome visits to the department.

Working Pattern: 31 hours per week

Interview Date: To Be Confirmed

Please note, this is an internal vacancy for Royal Devon employees, therefore Bank workers are currently not eligible to apply for this vacancy. This is a fixed term contract until 15th March 2027. For current NHS employees this post could be a secondment opportunity.

Pay: The salary advertised for this position reflects the Agenda for Change 2026-7 rates, inclusive of a 3.3% pay award implemented from April 2026. If you join before this date, remuneration will be based on the 2025-6 pay bandings (Pay scales for 2025/26 | NHS Employers )

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over 15,000 staff, making us the largest employer in Devon. Our core services, which we provide to more than 615,000 people, cover more than 2,000 square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

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