PCN Administrator

Job Summary

We are looking for a proactive and detail-oriented PCN Administrator to join our Primary Care Network (PCN). This is a 12-month fixed-term role with the potential to become permanent. The successful candidate will work over three days each week, spending one day with each of our Occupational Therapy, Dietetics, and Health & Wellbeing teams. This is a rewarding opportunity to support services across five GP practices, playing a vital role in the smooth coordination and delivery of patient care through high-quality administrative support.

If you’re motivated, organised, and confident working with both patients and healthcare professionals, we’d love to hear from you.

Key responsibilities for the role will include managing waiting lists, booking and coordinating patient appointments, updating clinical systems, and maintaining accurate records. The post-holder will communicate directly with patients regarding appointments and follow‑ups, as well as take minutes at team meetings and support effective communication across five GP practices. The role requires the ability to work independently, manage time effectively, and collaborate with a range of healthcare professionals to ensure smooth service delivery and continuity of care.

Nexus PCN is located in the centre of the vibrant city of Exeter in Devon and has a population of around 42,000. There are 5 surgeries within the PCN, within close proximity of each other, with excellent inter‑personal relations, a good support network and a history of collaborative working. The practices are Mount Pleasant Health Centre, The Heavitree Practice, South Lawn Medical Centre, Isca Medical Practice and Hill Barton Surgery.

Our population is diverse, with varying levels of socio‑economic status, young families, elderly patients and university students all of whom make providing care very interesting.

09 February 2026

£12.21 to £12.94 an hour

Fixed term

12 months

Part‑time

A

• Mount Pleasant Health Centre – Mount Pleasant Road, Exeter, Devon, EX4 7BW
• Heavitree Health Centre – South Lawn Terrace, Exeter, EX1 2RX

Key Duties and Areas of Responsibility:

• Provide comprehensive administrative support to Dietitians, Occupational Therapists, and the Health & Wellbeing teams.
• Respond to patient emails and communications, including appointment bookings, re‑bookings and cancellations.
• Triage incoming requests and queries via telephone and email, ensuring timely and appropriate follow‑up.
• Coordinate and schedule clinical sessions using Systm One and NHSmail Calendar.
• Manage internal and external post and assist with general correspondence handling.
• Answer incoming calls professionally, maintaining high standards of care navigation and call quality.
• Address patient queries, liaising with relevant clinicians as necessary.
• Communicate with patients via phone, text, email and letters regarding appointments, group sessions and service updates.
• Support group and caseload communications (e.g. DNA/rebook texts, generic placeholder or promotional texts for groups/cohorts).
• Transfer and record relevant data from clinical correspondence into electronic patient records.
• Scan and process medical documents into the clinical system.
• Maintain waiting lists, including clinic and group admin.
• Make necessary adjustments to clinic schedules and rearrange appointments due to changes (e.g., leave, meetings).
• Support the set‑up and maintenance of group sessions, including:
  • Adding patients to waiting lists.
  • Sending appointment confirmations, reminders (text/email) and patient resources.
  • Documenting attendance in Systm One.
• Arrange internal meetings (e.g., team meetings, supervision, PLT sessions), including room bookings and minute‑taking.
• Maintain and update electronic databases and systems in accordance with local and national standards.
• Assist in collecting and managing data for research and service audits.

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in…