Business Coordinator

Business Coordinator - Job Specification

ETHOS

Digital Health Regulatory & Compliance Specialists

ETHOS is driven by a passion for high-quality and effective digital health products and services. We provide comprehensive safety, security, and effectiveness services for all digital health interventions, enabling healthcare visionaries and innovators to reach new heights through expert regulatory and compliance support.

With nearly two decades of NHS and health sector experience, our team brings unparalleled depth of expertise across the core domains needed for the safe, secure, and effective deployment of digital health technology  are experts in the regulatory and compliance fields that enable products to be used in health and care settings.

• Inspire Confidence - We want to inspire trust and respect through our actions and behaviours. Initially defined with themes such as humility, honesty, and consistency.
• Diversity & Inclusivity - identified as essential to our ethos, with an emphasis on welcoming different perspectives and ways of working.
• Expertise & Innovation - reflects our dedication to thought leadership, advancing standards, and creating sector-wide benefits.
• Everyone Feels Heard - listening, understanding, and responding with authenticity and empathy.
• Growth / Nurturing - nurturing were defined as supporting the growth of ETHOS, our clients, and each other. This value reflects collaboration and our desire to make a meaningful difference.

• Clinical Safety – Clinical safety management, medical device product safety, and clinical risk management
• Medical Device Regulation (SaMD) – Medical device registration, compliance, and post-market surveillance
• Information, Data & Cyber Security – Information security, cyber security, information governance, and privacy compliance
• Training & Development – CPD-accredited courses, coaching, mentoring, and innovation partnerships

We are looking for a highly organised and commercially aware Business Coordinator to join the ETHOS team. You will play a central part in ensuring our client engagements are delivered to a high standard, and that business-critical operational activity is well supported.

This role will suit someone who is equally comfortable managing the detail of delivery coordination as they are engaging with clients and prospects. You will work closely with the Chief Operating Officer (COO) and Business Administration team, operating as a critical support function across both delivery and commercial activity.

• Portfolio Oversight – Maintain visibility across all active ETHOS engagements, tracking progress against milestones and flagging risks or delays early
• Internal Coordination – Coordinate contractor scheduling, resourcing, and task allocation to ensure client commitments are met on time. Including onboarding contractors to delivery engagements.
• Engagement Artefacts – ensuring proposals, statements of works (SoWs) and other relevant materials are produced and correctly stored in the ETHOS repository.
• Project Lifecycle – coordinating initial delivery set-up (‘kick-off’) and project closure at end of engagement
• Status Reporting – Prepare and circulate project status updates to support the COO and senior leadership in client-facing reporting. Working alongside the Business Administration team on statements of accounts, invoicing, etc.
• Issue Resolution – Act as the central coordination point for concurrent work streams, identifying and helping to resolve delivery bottlenecks

• Relationship Support – Assist in managing existing client relationships, ensuring ETHOS maintains a professional and responsive presence throughout each engagement
• Client Materials – Support the preparation of proposals, progress reports, renewal documentation, and other client-facing outputs
• Commercial and Contract – preparing and sending ETHOS contracts and associated statements of work for signature. Working with Business Administration team on new client due diligence and account set-up
• Account Tracking – Monitor key account milestones, renewal dates, and expansion opportunities,…