Crisis Recovery Worker

About the role

We are looking for a dedicated and compassionate Mental Health Crisis Recovery Worker to join our team. The role involves providing essential support to individuals in crisis, assessing their needs, delivering emotional guidance, and promoting mental health and wellbeing. It requires working in a fast‑paced environment with clients experiencing mental health challenges, contributing to a supportive team, and partnering with local agencies and external networks.

Hours:

12 per week
Salary: £8,515 – £9,401 per annum (£26,607 – £29,378 FTE)

Location:

The Mooring, Exeter – Wonford House, Dryden Road, Exeter, EX2 5AF

• Support people who use the service throughout their journey to reach their personal objectives
• Assist with accessing statutory support, including psychological interventions
• Provide responsive support through face‑to‑face, virtual, and telephone interactions
• Develop and maintain a solid understanding of community resources and partner organisations to signpost clients and promote social inclusion
• Instill a sense of hope and well‑being, empowering clients to regain control over their lives
• Help clients engage with and establish connections within their local communities
• Aided clients in finding satisfaction across various aspects of their lives

• Health and Social Care Level 2 or Level 3 (or equivalent) required
• Experience working with mental health clients, inspiring and engaging them
• Ability to identify barriers, understand client needs, and possess excellent motivational skills
• Experience with one‑to‑one engagement, group facilitation, signposting, and mainstream provision
• Understanding of complex needs including mental health, learning, physical and substance misuse (advantage)

• Competitive salary with annual pay review
• 25 days annual leave (increasing with length of service) plus bank holidays
• Enhanced occupational sick pay
• Access to workplace pension scheme
• Family‑friendly and flexible working arrangements
• Wellbeing offer – EAP, virtual GP service and other resources
• Life assurance and free will writing service
• Blue Light Card and charity worker discounts
• Access to tickets for Good
• Employee recognition and celebration schemes
• Tailored induction programme, personal development and career pathways

Mental Health Matters is a proud equal opportunities employer and is committed to building a diverse and inclusive workforce that reflects the communities we serve. Everyone is welcomed, supported and respected in a fair and accessible work environment.