Support Worker, Mental Health

Redhills Crisis House, Exeter provides a welcoming, safe, and supportive environment for individuals experiencing a mental health crisis who require a short period of intensive support away from their home setting.

The service operates 24 hours a day, 7 days a week, 365 days a year. As such, this role requires flexibility to work a range of shifts, including days, nights, weekends, and public holidays.

Our primary aim is to support service users in managing and resolving their crisis through comprehensive assessment and treatment, delivered within a homely and therapeutic environment

The Support Worker will provide direct therapeutic engagement to service users experiencing a crisis, offering person‑centred support in a co‑produced manner. The aim is to assist individuals in moving away from the point of crisis and towards the achievement of their identified goals, with a focus on solution‑building and recovery.

As part of the Crisis House Team, the post holder will develop and maintain strong links with carers, families, and wider support networks. This will enable the development of a co‑produced management plan that supports the individual in containing their current crisis, while building on existing strengths, skills, and community connections to promote ongoing wellbeing and future resilience.

The Support Worker will also contribute to the day‑to‑day running of the Crisis House, ensuring a safe, structured, and supportive environment. This includes supporting service users to maintain their activities of daily living and promoting independence wherever possible.

The post holder will be supervised by the House Manager and will receive additional support, as required, from the Home Treatment Team, particularly in relation to risk management and responding to any deterioration in a service users mental state.

We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people's recovery.

We are committed to developing a culture of coproduction, involving patients, families & carers in everything we do.

We not only recruit based on qualifications & experience – we recruit individuals who possess & demonstrate the behaviours which underpin our Trusts core values. These include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile;

making time for people; challenging ourselves & others, & being open to new ideas.

We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health conditions, neurodiversity or learning disabilities. We are a Disability Confident Leader.

• To communicate effectively with people using services, using tact and empathy taking into account any communication difficulties they may have and responding appropriately.
• To form and maintain therapeutic relationships with individuals and other professionals and agencies.
• To maintain accurate and complete records consistent with legislation, policies and procedures.
• To communicate in a professional manner that is consistent with relevant legislation, policies and procedures.
• Taking, recording and reporting telephone messages.
• Providing and receiving routine information to assist in undertaking the role.
• Participate in crisis house team meetings and discussions.

• Take part in the constant assessment of risk and management of risk in…