Operational Support Administrator

Job Title:

Operational Support Administrator

Trust

Location:

Royal Devon University Healthcare NHS FT

Location:

FORCE Cancer Centre, Barrack Road, EX2 5DW

Hours:

22.5 hours per week (3 Days a week)

Working Pattern:
Monday, Thursday & Friday, 8am - 4pm or 8:30am - 4:30pm

Duration: ASAP until 31st of December, 2026

Job Purpose

* To contribute to the administration of the support services delivered at FORCE, including the benefits service, Counselling assessment & 1st appointments

* To informally assess each contact for their wider emotional, mental, psychological and physiological support needs, making referrals and signposting where appropriate

* To liaise with cancer patients and their families, carers and supportive people tactfully, patiently and with empathy, in line with our ethos of ‘being a real human being’ and offering a warm, humane, caring and empowering presence to service users and colleagues

Operational duties

* Responsible for the smooth running of the benefits service appointment system

* Monitor services daily to ensure full utilisation of slots and escalate any issues to Line Manager.

* Maintain direct contact with Support Service staff to ensure sessions run smoothly within maximum capacity and appropriate bookings.

* Liaising with service users by phone, email and face-to-face to book in appointments for a range of support services

* Liaising with external agencies such as the Citizens Advice service to make referrals to their service

* Ensure that all relevant data is collected and shared appropriately in referrals

* Enter data relating to service users on FORCE database and use appropriate referral networks for support services.

* Collecting available appointment time slots from the counselling team

* Liaising with service users by phone, email and face-to-face to book in counselling appointments with named counsellors

* Signposting of service users to other external services where relevant

* Ensure accurate and up-to-date client’s details are maintained on FORCE information systems in line with Trust/FORCE Information Governance policy.

* Maintain clients’ records and files in line with FORCE Policy.

* Record appointment outcomes accurately onto the FORCE database

* Archive notes, following data protection and FORCE guidelines

* To use own initiative to prioritise daily workload of self to meet the changing demands of the service

* To use own initiative to prioritise daily workload of self to meet the changing demands of the service.

* Work within FORCE/Trust policies, including those of confidentiality, data protection, health and safety, fire precaution and annual appraisal.

You’ll learn the following whilst working at the trust:

1. An in depth understanding of the roles and responsibilities involved in working within the NHS

2. Knowledge of the systems used, to effectively complete your role to the highest standard at all times

3. A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

You’ll have the following skills/experience:

Experience

Required:

NHS experience

Strong administrative experience.

As a member of NHS Professionals, you have fantastic benefits:

· Competitive pay rates- work this week, get paid next week

· Essential support when you need it- 24/7 365 days- call us anytime

· Multi locational- work across neighbouring Trusts

· Manage your shifts and timesheets on the go- access your “My Bank” shift portal anywhere, anytime online or through your smartphone

· Varied working options to suit your lifestyle- access to the Bank gives you options of ad hoc shifts or longer-term placements

· Training and development opportunities
- Keep up with the essentials and more

· Build holiday allowance for every shift you work- your work life…