Nights Receptionist Supervisor

Description

40 hours / week guaranteed over 5 days full-time stability

14.61 per hour

FREE on-site parking

Meal on duty

Access to our GYM

Global Marriott discounts stay in style wherever you go!

Benefit Hub - Access to Discounts & Vouchers

• Process all guest check-ins verifying guest identity, form of payment, assigning room and activating / issuing room key.
• Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information.
• Ensure rates match market codes; document exceptions. Secure payment prior to issuing room key; verify / adjust billing.
• Compile and review daily reports / logs / contingency lists. Complete cashier and closing reports.
• Supply guests with directions and property information. Accommodate guest requests; contact appropriate staff if necessary. Follow up to ensure requests have been met.
• Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift.
• Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention / Security of any guest reports of theft.
• Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact for the Guarantee of Fair Treatment / Open Door Policy process.
• Develop / maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
• Follow company policies and procedures; report accidents, injuries and unsafe conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests; anticipate and address guest service needs; assist individuals with disabilities; thank guests with genuine appreciation.
• Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Ensure adherence to quality standards. Enter and locate information using computers / POS systems.
• Stand, sit, or walk for extended periods. Move, lift, carry, push, pull and place objects weighing up to 10 pounds without assistance.
• Perform other reasonable job duties as requested by Supervisors.

• Education : High school diploma or G.E.D. equivalent.
• Related Work Experience : At least 1 year of related work experience.
• Supervisory Experience : At least 1 year of supervisory experience.
• License or Certification : None

• At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.
• Required Experience :
  Manager
• Key Skills
• Multi-line Phone Systems, Customer Service, Computer Skills, Quick Books, Medical office experience, Office Experience, 10 Key Calculator, Dental Office Experience, Front Desk, Administrative Experience, Medical Receptionist, Phone Etiquette
• Employment Type : Full-Time
• Department /
  
  Functional Area
  
  : Customer Service
• Experience : years
• Vacancy : 1