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Job Description & How to Apply Below
People Operations Manager, based at Cheltenham Racecourse, supporting Exeter/ Wincanton | Full-Time / Permanent
£30000 + excellent benefits including healthcare, wellbeing support, 23 days' annual leave plus bank holidays, life assurance, meals on duty, and more.
We are seeking a People Operations Manager, based at Cheltenham Racecourse, to support and drive the labour plan and HR service across Jockey Club Experiences Exeter and Wincanton Racecourses.
About the role
- You’ll play a key role in ensuring the right people are in place, trained to a high standard and ready to deliver exceptional guest experiences.
- This is a varied, hands-on role where you’ll work closely with operational teams to support recruitment, performance and employee experience across multiple venues.
- Support with rota planning, forecasting and labour cost control.
- Assisting with payroll processes ensuring accuracy and deadlines are met.
- This position is based at Cheltenham Racecourse, however regular travel to Exeter and Wincanton for live race days is essential. You will also be required to support race days at Cheltenham and other South West / Jockey Club locations as the business demands.
Workforce Planning & Operations:
- Plan and manage staffing levels to meet event and operational needs.
- Support recruitment, onboarding and training of casual and permanent teams
- Build and maintain a strong, reliable pool of event staff.
- Explore new and creative ways to attract and retain talent.
- Ensure all new starters are compliant (Right To Work checks, documentation and onboarding).
- Act as a first point of contact for HR queries, policies and procedures.
- Support managers with employee relation matters, including investigations and hearings.
- Maintain accurate and compliant employee records.
- Contribute to performance management and succession plans.
- Build key relationships with General Managers, Heads of departments, the wider home team and client partners.
- Support delivery of training plans and onboarding programmes.
- Help identify and develop future talent within the team
- Work with managers to ensure teams are trained to deliver a 5-star guest experience.
- Identify new ways to attract, retain and develop existing talent.
- Promote a positive, inclusive and high performing team culture.
- Build strong relationships with stakeholders across all venues.
- Encourage engagement and team development.
- Ensure all staff met health & safety and legal requirements.
- Support H&S initiatives and maintain high standards across site.
- Promote a culture of safety and accountability.
- A confident communicator who builds strong relationships at all levels.
- Highly organised with the ability to manage multiple priorities.
- Experience in hospitality / events is desirable.
- Strong administrative and IT skills.
- Proactive, solution focused and adaptable.
- Ability to influence and support others effectively.
- Full UK driving licence (essential)
Job Reference: com/0704///SU #Levy UK
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
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