Apprentice IT Technician Level; Systems Engineer; Apprenticeship

Why a career in technology and an apprenticeship in IT?

Technology is an essential part of our lives, both at home and at work, and a career in IT offers an excellent opportunity to enter a recognised profession. The apprenticeship route offers you an opportunity to learn as you earn. As an apprentice IT technician, you will focus on supporting businesses with their IT, acting as part of their outsourced IT team, helping with anything from end‑user support, setting up new equipment and supporting their cloud‑based systems such as Microsoft 365.

We’re an Exeter‑based technology and IT service business that supports hundreds of organisations and thousands of people. We are fast‑growing, have an excellent reputation and have a best‑in‑class client and colleague retention rate.

Based out of our city‑centre offices in Exeter and operating a modern, hybrid workplace, join a fast‑paced Managed Service Provider (MSP) and work with companies with a handful of users, all the way up to large enterprise‑sized businesses, educational organisations, and charities with thousands of users worldwide.

Hard‑working, problem solvers who want a career in technology and that this opportunity sounds like it’s made for them. They will need to be great at working in a team, ultra‑fast at picking new things up, not afraid (too much) of being out of their comfort zone and enjoy working with people, some of whom will be having a bad day because the technology they use, and we support is not working properly.

In addition to your Level 3 course at college, you will be enrolled on our Microsoft training program allowing you to achieve Microsoft Certifications as you progress. Our unique tech bands mean that you will always know what your next step is, what you need to do to get there and how much you earn as your career progresses with us.

Join a highly supportive team where you will be working with people who are working through or have completed the same apprenticeship program as you. Our continued growth means you can progress, branch into new areas of interest and earn and you learn and deliver. Due to the nature of this role, we are unable to consider applicants unwilling or unable to work from our Exeter office.

• Computer hardware and software diagnostics, repair a installation.
• Being part of the hardware team and assisting in the setting up of new equipment.
• Handling inbound calls from clients looking for help, advice and guidance. Provide front line client support via the telephone, email and remote support.
• Assist in the support of the technical team by getting involved in projects, on‑site work and generally providing an extra pair of hands where required.
• IT Champion has a detailed on‑boarding process for new apprentices honed over years of experience. No tasks or duties will be given to you without prior training and support and only when and if you are comfortable to do such tasks.

You will attend Exeter College one day a week during term time as part of your Level 3 Information Communication Technician apprenticeship.

Maths and English GCSE C/4

Hard‑working, problem solvers who want a career in technology and that this opportunity sounds like it’s made for them. They will need to be great at working in a team, ultra‑fast at picking new things up, not afraid (too much) of being out of their comfort zone and enjoy working with people, some of whom will be having a bad day because the technology they use, and we support is not working properly.

We expect each apprentice to automatically transfer into a full time role at the end of their apprenticeship. The company operates a tech band scheme that is fully transparent and shows all team members the progression path from apprentice to technical director, the required technical skills and certification needed to attain these along with the salary that band pays. Qualification / Standard : ST0973 Information communications technician.

Duration 18 months.

To apply for this role, complete our application form found on our Apprenticeships page:

Successful candidates will receive an email asking them to interview 10 days after the Final date to receive applications. If you do not hear from us, it means that other applicants had a greater experience that met the role requirements. We encourage you to apply for any future roles that match your skill set, experience, and knowledge.