IT Business Design Partner

Responsibilities

• Lead strategic discovery and early‑stage shaping across major programmes and directorates.
• Design future‑state service, process and operating models aligned to the Target Operating Model.
• Partner with Directors and Sponsors to define scope, priorities, value and delivery options.
• Facilitate workshops and translate business needs into clear requirements, user stories and acceptance criteria; review solution designs to align.
• Provide senior design assurance across governance forums to improve decision quality.
• Promote integration and reuse of design assets across programmes to support joined‑up change.

• Significant experience in business design, business analysis, service design and/or operating model design.
• Proven ability to influence Directors and Executive‑level stakeholders.
• Strong expertise in strategic analysis, journey mapping and conceptual modelling.
• Experience providing constructive challenge and assurance within governance settings.
• Excellent communication and stakeholder management skills.

• Experience in care, housing, health, local government or similar regulated sectors (this role will primarily be aligned to Care).
• Knowledge of digital platforms, data flows and enterprise‑wide service change.
• Experience contributing to business cases, benefits definition and value articulation.

• Qualifications such as BCS BA, IIBA, TOGAF, service design or UX certifications.
• Familiarity with tools such as Lucid, Visio or Azure Dev Ops.

Anchor is an equal opportunity employer.