Digital Systems Trainer

We’re looking for an experienced Digital Systems Trainer to join our Learning & Development team in a full‑time, permanent role primarily based in our Exeter office. This is a business‑facing position with a strong on‑the‑ground presence, working closely with colleagues across the firm to help them use systems and technology confidently, consistently and effectively in support of high‑quality client service and the Ashfords Way.

In this role, you’ll spend time working alongside teams on the business floor, delivering structured floor‑walking, drop‑in sessions, briefings and targeted training focused on how systems are used in practice. As a lead user of the firm’s core systems and products, you will design and deliver IT and systems learning across the employee lifecycle, from induction through to ongoing development.

Although you’ll be primarily embedded within Learning & Development, you’ll work closely with IT, Knowledge and Risk to ensure system capability, learning content, user behaviour and governance are aligned and consistently applied. You’ll translate system functionality into clear, practical guidance that supports everyday work, promotes consistent and risk‑aware use of systems, and provides support for system rollouts, upgrades and enhancements.

You’ll also play a key role in induction, ensuring new starters are equipped to work safely and confidently from day one. Alongside this, you’ll develop engaging, bite‑sized digital learning content, including short videos, walkthroughs and e‑learning modules. Using feedback, observation and insight from across the business, you’ll continuously improve learning materials and approaches to support effective system adoption.

Travel to other offices such as Plymouth, Bristol and London will be required on an occasional basis.

• Deliver structured floor‑walking, drop‑in sessions and briefings on system usage.
• Design and deliver IT and systems learning across the employee lifecycle.
• Align system capability, learning content, user behaviour and governance with IT, Knowledge and Risk.
• Translate system functionality into clear, practical guidance and support system rollouts, upgrades and enhancements.
• Develop and continuously improve engaging, bite‑sized digital learning content.

• Confident and knowledgeable systems user with experience in a legal or professional services environment.
• Strong background with technology such as Microsoft 365 and Copilot.
• Experience delivering training in face‑to‑face and digital formats, and developing bite‑sized digital learning or e‑learning modules.
• Familiarity with learning management systems and experience contributing to system rollouts or wider technology change initiatives.
• Ability to break down complex information and communicate it clearly to different audiences.
• A formal training, learning or facilitation qualification would be advantageous.

Our comprehensive benefits package supports wellbeing, growth and work‑life balance. You will also be encouraged to participate in our Responsible Business programme, supporting initiatives such as charity fundraising, environmental causes and employee‑led diversity and inclusion groups.