Service Desk Administrator - Audio Visual

This Service Desk Administrator is a fantastic opportunity to join a highly respected technical services business where your coordination skills will have a direct impact on customer satisfaction and service delivery. If you enjoy being at the centre of operations, solving problems and keeping everything running smoothly, this role offers the chance to build a rewarding career within a growing specialist sector.

What's in it for you

• Up to £29,000 salary plus annual bonus potential of around £3,000
• Private healthcare and company pension scheme
• Join an established organisation with nearly five decades of industry expertise
• Ongoing training and development, including professional certifications
• Work closely with major clients in a varied and fast-moving environment
• Opportunity to develop specialist technical knowledge within a growing sector

Your responsibilities as Service Desk Administrator

• Manage and coordinate requests through the management platform
• Liaise with onsite engineers and technical support teams to ensure prompt issue resolution
• Schedule preventative maintenance activities across multiple client locations
• Maintain accurate equipment inventories, records and documentation
• Support performance reporting through accurate data collection and administration
• Act as a key point of contact for customer communications and updates

What we're looking for in a Service Desk Administrator

• Previous experience within service coordination, technical support or similar operational environments
• Knowledge of audio-visual technology, conferencing systems or related technical equipment
• Experience using service management or ticketing systems
• Strong administrative, documentation and scheduling capabilities
• Experience maintaining asset records, maintenance schedules and service reports

Working Hours Monday to Friday, full-time hours. If you're ready to take the next step as a Service Desk Administrator, we'd love to hear from you.

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