Operations Support Agent

Position Summary

As an Operations Support Agent you will work in a fast‑paced environment, answering customer calls, managing delivery requests and supporting the transport office to ensure urgent packages reach their destinations on time.

• Answer incoming calls from customers regarding collection requests and delivery queries.
• Sort and allocate premium and distance deliveries.
• Check and investigate failed deliveries or collections when necessary.
• Prioritise and re‑allocate failures for the next day’s delivery as required.
• Use the Customer Delivery Option system to manage customer requests effectively.
• Allocate collections to routes as required.
• Input data into the tracking system.
• Maintain clear and effective communication with team members, managers and other depots.
• Follow Fed Ex processes, procedures and controls, as well as external regulatory requirements.
• Complete daily reports within specified time frames.

40 hours per week, Monday to Friday, 05:00‑13:30. Salary: £14.02 per hour.

We are an equal opportunity employer and are committed to a diverse and inclusive workforce, providing growth opportunities for all. We comply with all local and corporate legal requirements and ensure the safe and secure movement of all freight.