Information Communication Technician; Support Technician

Information Communication Technician (Support Technician)

The closing date is 27 July 2026.

We are offering an 18‑month Information Communication Technician – Support Technician apprenticeship within our Digital Services Department. The apprenticeship is suitable for school or college leavers, or individuals with no IT qualification or experience, who wish to start a career in IT.

The Digital Services Service Desk is a small team that provides first‑line support for IT services to healthcare organisations across Devon. Successful applicants will work under the supervision of experienced staff, delivering first‑line support to clients on all matters related to IT provision.

During the apprenticeship you will work closely with the Digital Services Teams and perform the following daily responsibilities:

• Elicit information from clients in a clear and concise manner.
• Record all work requests accurately in our bespoke Service Desk application.
• Resolve issues reported by clients during their initial contact.
• Create and manage Active Directory objects.
• Liaise with both internal and third‑party support teams.

• Punctual and reliable.
• A good team player.
• Strong verbal and written communication skills.
• Enthusiastic about following an IT career pathway.

• Networking and Architecture
• Mobile and Operating Systems
• Coding and Logic
• Business Processes
• Functional skills in IT, English and Maths (if required)

The salary is 70 % of Band 3 for the first 12 months, increasing to 75 % for the final 6 months.

37.5 hours per week, Monday to Friday 9 am to 5 pm.

Fixed‑term contract: 07 Sep 2026 – 03 Mar 2028. Current NHS employees may receive a secondment opportunity.

£25,760 to £27,476 per year.

Comprehensive benefits include: paid annual leave (27 days for new NHS staff, rising to 33 days plus bank holidays), occupational health services, staff discounts, pension scheme, cycle‑to‑work scheme, and care or education support options.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We actively encourage applications from individuals of all backgrounds, cultures and abilities. Preference will be given to staff with Priority and ‘At Risk’ status, including NHS At Risk staff across Devon.

Interview date:
To be confirmed.

For further information please contact Mike Kelly, Service Desk Manager (email: ).

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.

We are an equal opportunity employer. The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close the vacancy when sufficient applications have been received.