Information Communication Technician; Support Technician

Role Summary

This apprenticeship is working toward a Level 3 Information Communication Technician qualification and is suitable for school/college leavers and those who have no IT qualification/experience but wish to start a career in IT. The Digital Services Department is offering a month Information Communication Technician - Support Technician Apprenticeship. The Digital Services Service Desk is a small team providing first line support for IMT services to Healthcare organisations across Devon.

The successful applicants will work at all times under the supervision of a qualified/experienced member of staff and provide first line support to clients on all matters relating to IT provision.

Examples of the daily responsibilities include:

• Eliciting information from clients in a succinct manner.
• Recording any work requests accurately in our bespoke Service Desk application.
• Fixing certain issue reported by clients during their initial contact.
• Creating and managing Active Directory objects.
• Liaising with both internal and third party support teams.

• Is punctual and reliable.
• Is a good team player.
• Possesses effective verbal and written communication skills.
• Has a positive “can do” attitude.
• Has a strong desire to follow an IT career pathway.

• Networking and Architecture
• Mobile and Operating Systems
• Cloud Services
• Coding and Logic
• Business Processes
• Functional skills in IT, English and maths (if required)

The salary equates to % of a Band 3 for the first months and, subsequently, % for the final 6 months.

Monday to Friday 9 am to 5 pm.

To be confirmed.

Mike Kelly, Service Desk Manager – email.

This is a fixed term contract from //6 - //8. For current NHS employees this post could be a secondment opportunity.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with days paid annual leave (plus bank holidays), rising to days plus bank holidays.

Access to their own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

Funding for a care certificate, a degree or leadership qualifications may be available, as well as days off to study, engage in CPD or rotational placements.

Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter.

Car lease schemes and Cycle to work scheme.

National discount services such as the Blue Light Card and Health Service Discounts.

NHS Pension scheme (one of the most generous and comprehensive in the UK).

Access to extensive range of staff discounts on shopping, fitness and leisure options, and the ability to spread the cost of technology and home appliance purchases from major retailers.