Systems Development Coordinator

About Thrive:

More than 50,000 professionals across 2,600 schools and settings have been trained in the Thrive Approach, giving over 600,000 children and young people access to evidence-based emotional development support. As we continue to grow, our ambition is to reach 1.5 million learners.

Thrive is part of Supporting Education Group, a fast-growing family of education businesses united by a shared mission to improve education for all, create fulfilling careers for our people, and make a lasting difference to schools and communities.

This is an exciting opportunity to play a key role in supporting and improving the systems that underpin our business. You'll provide first and second-line support to colleagues, help ensure new software developments are thoroughly tested and fit for purpose, and work closely with both internal teams and third-party providers to resolve issues and drive continuous improvement.

Whether you're troubleshooting technical problems, managing support tickets or helping to enhance business processes, you'll be instrumental in delivering reliable, user-friendly systems that support our colleagues and customers every day.

Training and ongoing support will be provided, making this an excellent opportunity for someone looking to further develop their career in systems support and business applications.

• Provide first and second-line support to users through the Service Desk.
• Investigate, troubleshoot and resolve software issues, escalating and managing support tickets with third-party providers where required.
• Monitor and track system issues through to successful resolution, keeping users informed throughout.
• Support software testing and quality assurance activities, ensuring new developments meet agreed requirements before release.
• Help improve user experience by identifying opportunities to enhance systems, processes and workflows.
• Carry out data processing and database administration activities.
• Ensure company systems and data remain secure by following established policies and procedures.
• Keep up to date with software enhancements, updates and new functionality.
• Contribute to continuous improvement initiatives within the Systems Development Team.

You’ll ideally have:

• Excellent organisational skills, with the ability to manage multiple priorities effectively.
• Strong analytical and problem-solving skills with a methodical approach to troubleshooting.
• Excellent written and verbal communication skills.
• The ability to explain technical concepts clearly to non-technical colleagues.
• A good understanding of data protection and information security principles.
• A proactive approach, with the ability to work independently as well as part of a team.
• A strong customer-focused mindset and a genuine desire to help others.
• Confidence using a range of business systems and technology.

• An understanding of the software development lifecycle and testing methodologies.
• Experience working within an IT Service Desk or technical support environment.
• Experience using Customer Relationship Management (CRM) systems.

• Hybrid working, with a minimum of two days per week in our Exeter office.
• 28 days' annual leave, increasing by one day for each completed year of service up to 33 days, plus bank holidays.
• Health Cash Plan after successful completion of probation, including access to a private GP.
• Life assurance from day one, providing cover of up to four times your annual salary.
• Company pension scheme with employer contributions after three months.
• A flexible benefits scheme after probation, including the option to buy additional holiday, dental cover, enhanced healthcare, gym membership, cycle to work, electric vehicle schemes and Give As You Earn.
• Ongoing learning and development opportunities.
• Three paid volunteering days each year, including two dedicated to supporting education.

Join us and become part of a team that's passionate about improving outcomes for children and young people. Your ideas will be valued, your development supported, and your work will make a genuine difference.

Please note: Employment offers are subject to satisfactory pre-employment checks, completed in line with current legislation and guidance. Applicants must already have the right to work in the UK, as we are unable to provide visa sponsorship for this role.