Regional Controller

Regional Controllers

We have multiple opportunities available for Regional Controllers to join our team and play a vital role in delivering central operational control across Wastewater Services regions.

• Monitor, operate, and intervene remotely on WWS assets using key operational systems (e.g. FFP, Lightfoot and other relevant platforms).
• Maintain real-time visibility of asset performance across the designated region.
• Perform real-time alarm monitoring and management across wastewater assets.
• Triage, prioritise, and support early resolution of all P3 and P4 alarms in line with agreed Service Level Agreements (SLAs).
• Escalate issues appropriately to operational teams where required.
• Act as a central coordination point between field colleagues, operational teams, and planning and scheduling teams to optimise response effectiveness.
• Provide clear, timely communication to ensure aligned and efficient delivery of reactive and planned activities.
• Support pollution response activities led by WWS Central Technicians.
• Ensure timely coordination and communication to minimise environmental impact and support effective resolution of pollution incidents.
• Track weather conditions using systems such as CIRT/DTN.
• Trigger Wet Weather escalation processes when required.
• Coordinate regional response activities to mitigate the impacts of adverse weather conditions.
• Develop and embed weather-related processes to inform both planned and reactive work, based on short- and medium-term forecasts.
• Provide operational cover for other WWS Regional Controllers as required.
• Support additional roles within the WWS Central Control Room team to maintain service continuity.

• Experience working within wastewater, water, utilities, or a similarly operationally critical environment
• Demonstrable experience in incident, alarm, or control room operations, or a comparable coordination role
• Proven ability to support or coordinate reactive operational responses, including incident or pollution events
• Good understanding of regulatory compliance within an operational or environmental setting
• Experience working with field-based teams and planning/scheduling functions to optimise resource deployment
• Confidence using real-time data and monitoring systems to inform operational decision-making

• Minimum of 5 GCSEs (or equivalent), including Maths, English, and a Science subject

• A-levels or recognised Water Industry qualifications
• Wastewater operations experience

• Generous holiday allowance with the ability to buy and sell annual leave for added flexibility.
• Competitive company pension scheme.
• Training and development within the role.
• Access to thousands of discounts and vouchers through Pennon Perks.
• 24/7 support with our Employee Assistance Programme.
• Discretionary bonus.
• Cycle to work scheme.
• And more!

31st July 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.