Applications Operations Engineer - SC

Job Title
:
Application Operations Engineer - SC
Location: Exeter 1 day/week on site (Tuesday)
Contract Duration
: 12 Months
Daily Rate: £530/day (Umbrella - Maximum)
IR35 Status: Inside
Security Clearance: SC

Supports, manages and maintains a single application or a suite of applications. They maintain services and are responsible for conducting user and security administration. Monitor applications and accountable for batch processes. In some organisations they may carry out the duties of an end user computing engineer, such as fixing technical problems, maintaining hardware and liaising with the Problem or Incident Manager.

Maintain secure configuration and accurate information, controlling IT assets in one or more significant areas, and verifying location and state of assets. Manage service components to ensure they meet business needs and performance targets. Implement changes and know how to apply change control procedures. Develop process efficiency, support specific activities to improve development processes and can spot or identify obvious deficiencies.

Identify and register incidents allocating it to the appropriate channel. Investigate problems in systems, processes and services, with an understanding of the level of a problem. Assist in technical support activities and carry out agreed/routine maintenance and administration tasks. Understanding of the role of testing and how it works. Identify needs and engage with users or stakeholders to collate user needs evidence.

• Configuring products on the Vortex platform
• Using languages such as Handlebars.js/Moustache.js (product template logic) and Typst (product output layouts)
• Supporting the onboarding journey of these products by collaborating with stakeholder including Product Managers and Service Delivery Managers
• Reconfiguring these products once they have been onboarded
• Working as part the team
• Manage Changes, Incidents and Problems using Service Now
• Being a member of a multi-disciplinary team as it matures to support the Vortex and its users
• Assisting with testing, verifying and providing feedback on system functionality provided by Vortex development teams when required.

• Maintain secure configurations and accurate information.

• Service Availability and Capacity Management
• Manage service components to ensure they meet business needs and KPIs.

• Implement change requests.
• Apply change control procedures under supervision.

• Understand process efficiency improvement techniques and common optimisation approaches.
• Support activities that improve development processes.
• Identify obvious process deficiencies.

• Identify and log incidents.
• Gather required information and route incidents through the correct channels.

• Take ownership of issues until they are resolved, mitigated, or transferred to a new owner.

• Investigate problems affecting systems, processes, and services.
• Recognise whether problems are strategic, tactical, or operational.
• Contribute to implementing fixes and preventative measures.

• Support technical activities.
• Carry out routine maintenance and administration tasks.

• Ability to develop an awareness of relevant subject matter and a high-level understanding of key concepts.

• Execute test scripts correctly under supervision.
• Understand the purpose and role of testing.

• Engage with users and stakeholders to gather evidence of user needs.
• Define and support research activities aligned to user requirements.
• Use qualitative and quantitative user data to drive outcomes

As a member of the disability confident scheme, CLIENT guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

CLIENT is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses/partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates/military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.