Application Engineer

Location: Exeter (12-month contract, 1 day per week on site).

As an Applications Operations Engineer in the Support Team, you will be part of the team supporting a new platform as it gets developed and increases in use. Specifically, this role will focus on configuring and managing the data products that need to be set up to ensure that Operational Meteorologists can use the system.

• Configuring products on the Vortex platform
• Using languages such as Handlebars.js/Moustache.js (product template logic) and Typst (product output layouts)
• Supporting the onboarding journey of these products by collaborating with stakeholder including Product Managers and Service Delivery Managers
• Reconfiguring these products once they have been onboarded
• Working as part the team
• Manage Changes, Incidents and Problems using Service Now
• Being a member of a multi-disciplinary team as it matures to support the Vortex and its users
• Assisting with testing, verifying and providing feedback on system functionality provided by Vortex development teams when required.

• Maintain secure configurations and accurate information.

• Manage service components to ensure they meet business needs and KPIs.

• Apply change control procedures under supervision.
• Understand process efficiency improvement techniques and common optimisation approaches.
• Support activities that improve development processes.
• Identify obvious process deficiencies.
• Identify and log incidents.
• Gather required information and route incidents through the correct channels.

• Take ownership of issues until they are resolved, mitigated, or transferred to a new owner.
• Investigate problems affecting systems, processes, and services.
• Recognise whether problems are strategic, tactical, or operational.
• Contribute to implementing fixes and preventative measures.

• Carry out routine maintenance and administration tasks.

• Ability to develop an awareness of relevant subject matter and a high-level understanding of key concepts.

• Execute test scripts correctly under supervision.
• Understand the purpose and role of testing.

• Engage with users and stakeholders to gather evidence of user needs.
• Define and support research activities aligned to user requirements.
• Use qualitative and quantitative user data to drive outcomes

1 Days per Week on site

Application Operations Engineer

Exoter (12-month contract, 1 day per week on site).