Application Operations Engineer

INSIDE IR35

Enhanced Clearance may be preferable

Short Description of the Role

We're seeking an experienced Application Operations Engineer to join a team supporting a modern, business-critical digital platform currently being expanded across the organisation. This is an exciting opportunity to work on a next-generation application, supporting its ongoing development, configuration, and operational rollout as it replaces legacy systems.

You'll play a key role in configuring application products, supporting service delivery, and ensuring users have access to the tools and data they need. Working within a collaborative, multi-disciplinary environment, you'll help maintain platform stability while contributing to continual service improvements.

Key Responsibilities

• Configure and maintain products within a modern enterprise platform.
• Develop and maintain product templates using templating and document layout technologies.
• Support the onboarding and ongoing configuration of new products and services.
• Collaborate with delivery teams and stakeholders throughout implementation and operational support.
• Manage Incidents, Problems and Changes using IT Service Management processes and tooling.
• Support routine application maintenance, administration and operational activities.
• Assist with testing, validation and verification of new platform functionality.
• Monitor application performance and help ensure services meet business and operational requirements.
• Work collaboratively within a multi-disciplinary support team to deliver high-quality service.
• Contribute to continual service improvement initiatives and process enhancements.
• Experience using templating languages such as Handlebars.js, Mustache.js, or similar.
• Experience with document generation or layout tools such as Typst.
• Experience supporting or administering enterprise applications within a production environment.
• Strong background in application configuration and operational support.
• Experience working with ITIL processes, including Incident, Problem and Change Management.
• Experience using Service Now or similar IT Service Management platforms.
• Ability to investigate, troubleshoot and resolve application issues.
• Experience carrying out routine maintenance, administration and technical support activities.
• Understanding of software testing principles and supporting test activities.
• Strong communication skills with the ability to work effectively with technical and non-technical stakeholders.
• Excellent problem-solving skills with a proactive and ownership-driven approach.
• Experience working within collaborative, multi-disciplinary teams.
• Knowledge of configuration management and service availability best practices.
• Experience supporting cloud-hosted or modern digital platforms.
• Understanding of Continual Service Improvement (CSI) methodologies.
• Experience working within Agile delivery environments.