Application Operations Engineer
Location:
Exeter (Hybrid - 1 day per week on-site)
Contract Duration: 12 Months
About the RoleWe are seeking an Application Operations Engineer to join an organisation supporting a newly launched, next- data and forecasting platform.
In this role, you will play a key part in onboarding and configuring vital data products to ensure operational users can seamlessly leverage the platform. You will work within a multi-disciplinary team, handling product configurations, testing system functionality, and managing operational ITIL processes.
Key ResponsibilitiesProduct Configuration:
Configure and manage data products using templating (Handlebars.js / Moustache.js) and layout markups (Typst).
Product Onboarding:
Collaborate with Product Managers, Service Delivery Managers, and stakeholders to support the end-to-end product onboarding journey.
ITSM & Service Operations:
Log, manage, and resolve Changes, Incidents, and Problems using Service Now.
Continuous Improvement & Testing:
Assist with executing test scripts, gathering user feedback, and providing insights to development teams to enhance platform functionality.
Asset & Configuration Management:
Ensure accurate asset tracking, secure configurations, and adherence to change control procedures.
Templating & Markup Expertise:
Hands-on experience with logic-less templating like Handlebars.js or Moustache.js, along with document markup tools like Typst (or strong experience with similar markup frameworks like LaTeX/XML/JSON).
ITSM Tooling:
Proficiency in using Service Now for Incident, Problem, and Change Management.
Operational Mindset:
Proven track record in application support, configuration, or technical ops within an ITIL-aligned environment.
Stakeholder Engagement:
Ability to gather user needs and communicate effectively across multi-disciplinary technical and non-technical teams.
Great Work-Life Balance:
Minimal on-site requirement (just 1 day per week in Exeter).
Long-Term Project: A full 12-month contract working on a newly launched, modern platform.
Fast-Track Process:
Single-stage, conversational video interview process.
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