ICT Infrastructure Engineer
Listed on 2026-09-21
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IT/Tech
Cybersecurity, Systems Administrator, Cloud Computing: Infrastructure & Operations, Systems Engineer
As an ICT Infrastructure Engineer, you will be a technical expert for core infrastructure services, helping to ensure our systems remain secure, reliable and fit for the future. You'll work across a diverse technology estate, supporting on-premises and cloud-based services, managing infrastructure, automating processes, resolving complex technical issues and driving continuous improvement. Working as part of a wider technical team, you'll also provide expert support to colleagues, create and maintain technical documentation, help shape best practice and contribute to projects that enhance service delivery.,
- Monitoring systems (Solar Winds, etc), alerts, patching and vulnerabilities and providing proactive maintenance to ensure security and performance.
- Using patch management and automation tools such as Intune, SCCM, Nessus, Dell Secure Connect Gateway and scripts to manage and improve services.
- Managing, maintain and enhancing ICT infrastructure across the Service.
- Supporting and managing endpoint devices, including MDM and MAM policies.
- Working with Microsoft Azure, Hyper‑V and VMware
- Supporting cyber security initiatives, vulnerability management and remediation activities, including creating and maintaining a vulnerability management process
- Troubleshooting advanced technical issues across Microsoft 365, Azure, Active Directory, Windows Services and networking technologies, acting as an escalation point for the First Line Service Desk team when required
- Producing and maintaining technical documentation, diagrams, procedures and knowledge articles.
- Collaborating with internal teams, suppliers and partner organisations to deliver effective ICT services.
- Acting as a technical subject matter expert and promoting best practice across DDaT.
- Supporting service management activities in line with ITIL principles and continuous improvement.
We're seeking someone with strong patching and infrastructure engineering experience and a passion for delivering high‑quality technology services.
You’ll have experience in:
- Patch management and automation tools
- Cyber security and vulnerability management
- Microsoft 365 and Azure technologies
- Windows Server and Active Directory administration, including identity and access control
- Endpoint management and device configuration
- Virtualisation technologies such as VMWare and Hyper‑V
- Network infrastructure and remote access solutions.
- Technical troubleshooting and problem solving.
Most importantly, you’ll be a collaborative team player with excellent communication skills and a commitment to delivering resilient, secure and efficient services.
At Devon and Somerset Fire and Rescue Service, you'll be part of an organisation that makes a real difference to people's lives. In return, we offer an excellent range of benefits including:
- Flexible working arrangements
- Local Government Pension Scheme
- Excellent annual leave entitlement
- Family Friendly policies
- Learning and development opportunities
- Free gym access and access to fitness advisors
- Physiotherapy and eye care support
- Blue Light Card Membership & associated discounts
- Benenden Health Care options
- Access to the Firefighters Charity
- Employee wellbeing support and counselling
- Cycle to work scheme
- Active sports and social groups
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