Service Designer

Service Designer

This full-time post is available from 4th January 2027 on a permanent basis.

The starting salary will be from £43,482 - £53,301 per annum on grade F depending on experience.

This role offers the opportunity for hybrid working – some time on campus and some from home.

The Digital team are currently looking for a Service Designer. The Service Designer will play a pivotal role in designing and delivering user-centered services by conducting research, creating service blueprints, and collaborating with multidisciplinary teams to prototype and improve services. This role ensures user needs remain central to service delivery while aligning with broader organisational goals and standards.

This role is ideal for someone passionate about improving user experiences and driving innovation through thoughtful service design.

We’re really looking for…

• Experience in User-Centered Design:
  Strong capability in conducting user research, synthesizing findings, and creating personas, service blueprints, and user journeys.
• Prototyping and Testing:
  Proficiency in prototyping service concepts and iterating based on user feedback and data insights.
• Communication and Storytelling:
  Strong visual and verbal communication skills to convey complex service designs and influence stakeholders.
• Strategic Thinking:
  Capability to align service designs with organisational objectives and manage competing priorities.
• Agile Methodology:
  Experience working in agile environments, adapting to changing priorities, and leveraging agile tools.
• Accessibility and Inclusivity:
  Expertise in inclusive design, ensuring services meet diverse user needs and accessibility standards.
• Ability to break down barriers and build lasting relationships across the team and University.

Please contact Joe Holland,

At the University of Exeter, we're embarking on an exciting journey of digital transformation that will reshape the way we educate, research and collaborate. Our commitment to embracing cutting-edge digital technologies and fostering digital skills development is at the heart of our mission. We are dedicated to working with partners who share our values to enhance our education, research and partnerships while meeting the evolving needs of our students and colleagues across our campuses.

We work in an agile way and have organised the team into chapters (groups of people with the same skill sets) and squads (made up of people from the chapters who can work autonomously and to their own goals). We want to test and champion new working models in our squads that push the boundaries of inclusivity, location, and flexibility. Our users will be at the heart of everything we do and we'll develop new ways to deliver value, make things easier and generate new income along the way.

Our new team of visionaries is tasked with supporting the University of Exeter 2030 Strategy, focusing on:

• Simplifying and enhancing the end-to-end digital experience, augmented with physical elements.
• Identifying and testing new opportunities through rich data and insights.
• Developing innovative digital products, services, and platforms.
• Cultivating digital capability, encompassing skills, structure, working methods, technology, data, leadership, and culture.
• Check out our Digital Strategy for more info!

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